Customer Success Manager (German Speaking)
Remote Worldwide Full-time Manager Customer Success
At a glance
Mid-level Customer Success role at graswald-gmbh. Remote · full-time.
Pay not stated
RoleCustomer Success
SeniorityManager
LocationWorldwide
WorkplaceRemote
EmploymentFull-time
PostedMar 13, 2026 · 6mo ago
Role brief
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage post-sale relationships for fifteen to twenty major fashion brands and retailers as their main contact
- Guide new customers through onboarding, then help them adopt the offering early
- Run recurring check-ins and business reviews to assess account health and uncover opportunities
- Watch account signals for churn risk, addressing problems before they become larger issues
- Find expansion opportunities, work with sales on growth, and relay customer feedback to product teams
What you bring
- One to four years in Customer Success, Account Management, or another client-facing position
- German fluency and strong English, with confidence communicating with senior stakeholders
- Hands-on experience with Adobe Photoshop and comfort supporting creative work in Adobe Suite
- Commercial judgment, strong organization, and ownership when managing competing account priorities
Who this fits
You’ll suit a remote, customer-facing role centered on large fashion brands and retailers. It fits someone comfortable managing multiple accounts, discussing revenue growth, and engaging with creative or AI-enabled work. Experience or enthusiasm in fashion, retail, or creative industries is valued.
From the employer
- Own the post-sales relationship for a portfolio of 15 - 20 large fashion brands and retailers, serving as their primary point of contact
- Lead structured onboarding to get new clients live quickly and drive early adoption
- Conduct regular check-ins and business reviews to track client health, celebrate wins, and surface new opportunities
- Proactively monitor account signals to identify churn risks early and take action before issues escalate
- Spot and develop upsell and expansion opportunities, partnering with the sales team to grow account value
- Collect and synthesize customer feedback, acting as the client's voice internally to inform product direction
- Contribute to scalable CS processes, playbooks, and resources as we grow
- Support in creative processes using AI tools and the Adobe Suite
- 1-4 years of experience in Customer Success, Account Management, or a client-facing role - ideally at a B2B SaaS company or Creative Agency
- A natural communicator who is warm, professional, and confident managing senior stakeholders at large brands
- Experience using Adobe Photoshop
- Commercially minded - you understand the link between customer health and revenue, and you're comfortable identifying upsell opportunities
- Highly organized with the ability to manage multiple accounts and competing priorities without dropping the ball
- A problem-solver who takes ownership and doesn't wait to be told what to do
- Fluency in German is highly valued, fluency in English is a requirement
- Experience in or genuine enthusiasm for fashion, retail, or creative industries
- Work with some of the world's most exciting fashion brands on projects that are genuinely transforming the way they work
- Be at the frontier of AI-driven content creation
- Meaningful ownership and influence - you'll shape how CS works at Graswald AI from the ground up
- Competitive compensation
- A small, high-functioning team that moves fast
- Backed by leading investors
- A remote-first culture
Not this one either?
Claude or ChatGPT reads the other 90,537 for you.
Get better matches →
