Strategic Account Management Specialist
At a glance
Mid-level Account Management role at Grab. Shanghai · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Monitor Shanghai policies on autonomous driving and smart delivery, spotting risks and openings for market entry
- Handle operational problems affecting delivery vehicles and coordinate fixes to keep ground activity running smoothly
- Find Shanghai clients among property groups, industrial parks, and commercial property operators, then support vehicle deployment
- Manage current client relationships while pursuing renewals and broader account opportunities
- Bring competitor findings and market intelligence to product, operations, and local marketing decisions
What you bring
- A bachelor’s degree or higher plus at least three years in business development, government affairs, sales, or a related area
- An established Shanghai professional network, especially across local procedures, property, or industrial park ecosystems
- The communication and coordination ability to work independently with government departments and corporate clients on complex issues
- Experience with autonomous delivery vehicles, autonomous driving, robotics, or related industries is preferred
Who this fits
This role suits a mid-career account manager who can work across Shanghai government contacts, corporate clients, technology, marketing, and operations. You’ll be based onsite in Shanghai and will act as a local bridge between client sites, government departments, and internal teams.
From the employer
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
The Critical Tasks You Will Perform
- Have a strong understanding of Shanghai's local business promotion procedures and government affairs.
- Track local government policies related to autonomous driving, smart delivery, and other relevant areas, while anticipating market-entry risks and opportunities.
- Coordinate and resolve unexpected issues arising during operations to improve the smoothness of ground operations for delivery vehicles.
- Develop potential clients in Shanghai, including property groups, industrial park management companies, and commercial property operators, and help deploy delivery vehicles.
- Maintain relationships with existing clients and identify renewal and expansion opportunities.
- Gather competitor updates and market intelligence to advise product and operational strategies.
- Be the Marketing team's local contact in Shanghai, connecting the needs of the Technology team with resources from senior management.
- Work with the Operations team to coordinate matters at client sites.
What Essential Skills You Will Need
- Bachelor's degree or above, with at least 3 years of experience in business development, government affairs, sales, or a related field.
- Local Shanghai network: Familiarity with local procedures or the property/industrial park ecosystem in Shanghai, with an established professional network.
- Strong communication and coordination skills, with the ability to independently engage with government departments and corporate clients to resolve complex issues.
- Experience in autonomous delivery vehicles, autonomous driving, robotics, or related industries is preferred.
- Experience in sales or business development for hospitality, F&B, commercial service robots, or related sectors is preferred.
- Industry experience or established connections in property management, industrial parks, commercial real estate, or related fields is preferred.
- Experience in government affairs or government relations is preferred.
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
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