Specialist, Account Management
At a glance
Mid-level Account Management role at Checkout.com. Shanghai · full-time.
Pay not stated Account Management salary
growthroles summary, based on the employer's posting.
What you'll do
- Guide merchants and partners after launch, serving as their ongoing business contact and advisor
- Explain the product and help merchants build the knowledge to use it effectively
- Build durable relationships with Tier 3 and 4 accounts, aligning solutions around shared business outcomes
- Coordinate account opportunities as needs shift, balancing several at once and working across internal teams
What you bring
- At least two years in B2B account management, relationship management, customer success or a related role
- Fluency in English and Mandarin Cantonese
- Strong commercial judgment, stakeholder relationship skills, and the ability to negotiate and present clearly
Who this fits
This mid-level role suits a self-directed account specialist comfortable managing a broad portfolio and adapting as merchant needs change. The position is based in Shanghai, with three office days each week.
From the employer
Company Description
We’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
Checkout.com is actively looking for an enthusiastic and inventive Account Management Specialist to nurture and maintain long-term relationships with our Tier 3 and 4 merchants and partners. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion.
You will be the business advisor and main point of contact to a merchant's post live process. You will act as the voice of our product and ambassador of our brand, delivering expertise, education, and mentorship to our merchants. The key for success here will be the ability to use your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve mutually beneficial scenarios and promote our value proposition.
The ideal candidate is an independent, high-achieving individual, able to stand out in an ambitious environment and excel through self-motivation and personal drive. If you are eager to join a thriving, fast-paced, start-up company and contribute to shaping its future, this is the role for you to make a difference.
Qualifications
2+ years’ experience in a B2B Account Management, Relationship Management, Customer Success role or relevant roles (bonus if in the FinTech, Payments industry and/or payment team from a merchant side)
A strategic problem solver with excellent project management skills
Self-motivated learner and excellent organizational skills
Strong commercial sense and able to establish robust relationship with internal and external stakeholders at all levels
Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities concurrently
Passionate about learning new things and working on wide portfolio of accounts
Good negotiation, communication and presentation skills
Fluent in English and Mandarin Cantonese
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Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram
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