Customer Success Manager

About Goodie AI:

Goodie helps leading brands win AI search. As billions of people use ChatGPT, Perplexity, Gemini, and other AI systems to discover products and make buying decisions, brands need a way to understand and influence how they’re represented.

Goodie gives teams a full AI control plane: real-time visibility into how AI models speak about their brand and products, how competitors show up, and an optimization engine to improve visibility and performance. This category didn’t exist two years ago – we were early, and we’re defining it.

We’re backed by strong investors, trusted by category-leading customers, and scaling fast. We’re hiring curious, ambitious builders to help shape the future of AI search.

What we're looking for:

You own a portfolio of enterprise and scale-up clients end to end. You're accountable for whether they stay, grow, and can explain in their own words what Goodie did for them.

The work isn't advisory from a distance. You run onboarding. You hold the cadence. You walk into the call where the CFO wants to know what they're paying for, and you answer with data. AEO isn't SEO 2.0, it's a new discipline, and the clients who hired us are looking at you to tell them what to do.

What you'll do:

Own the relationship

• Act as the primary strategic lead for a portfolio of enterprise and scale-up clients, from kickoff through renewal.

• Own onboarding end to end: kickoff, workspace and prompt setup, competitive baseline, stakeholder enablement.

• Build a relationship map on every account. Confirm the executive sponsor, multi-thread beyond your champion, re-onboard new stakeholders when people move.

Protect and grow the book

• Own retention outcomes on your portfolio, with a weekly read on account health.

• Distinguish leading indicators from lagging ones, and frame movement against the client's own business objectives rather than platform metrics.

• Forecast risk and expansion early, and bring both to the account lead with the observation and the context.

• Lead quarterly business reviews for enterprise accounts.

Bring the AEO substance

• Build AEO strategies that maximize visibility across LLMs and AI search surfaces, and deliver the audit, strategy deck, and roadmap that go with them.

• Make concrete technical recommendations (schema, llms.txt, crawlability, entity structure) prioritized so a client's dev or agency team can actually ship them.

• Read citation patterns, source types, and competitor behavior across ChatGPT, Perplexity, Gemini, and AI Overviews, and turn that into a point of view.

• Present to executives, marketers, and technical teams, often in the same room, without losing either audience.

Close the loop internally

• Bring client signal to Product with enough specificity to act on.

• Develop case studies and references alongside Business Development.

• Turn what you learn across accounts into frameworks the rest of the team runs.

What you have:

• 4+ years in customer success, account strategy, SEO, content strategy, or search marketing, with real client ownership rather than participation on someone else's account team.

• A track record leading multiple client relationships at once, including accounts you inherited mid-stream and took somewhere better.

• Direct experience in commercial conversations: renewals, ROI pushback, budget scrutiny.

• Fluency in both registers, technical (structured data, AI crawlers, entity SEO) and strategic (brand narrative, growth), and the judgment to know which one the moment calls for.

• Composure in high-stakes conversations, including the ones where you push back on a client's plan, and curiosity about how AI systems interpret and present information.

Bonus/Nice-to-haves:

• AEO/GEO experience.

• Startup background.

• Experience supporting accounts across multiple time zones.

Benefits & Perks Of Becoming a Goodie:

• Earn More, Together: Base Pay + Equity

• Health First: Premium Medical, Dental & Vision Coverage

• Flex Work Environment: Hybrid at HQ and Remote Globally

• Set Up Shop: Home Office Stipend

• Recharge Anytime: Unlimited PTO Plan

• Family First: Paid Parental Leave Plan

• Secure Your Future: 401(k) Plan with Employer Matching

• Level Up: Mentorship & Career Growth Support

• Always Be Learning: Access to Top-tier Resources & Industry Experts

• Work Hard, Play Harder: Quarterly Team Trips (Onsite and Offsite)

• Mind & Body Wellness: Gym, Wellness, and Access to Mental Health Plans

• Fuel Your Day: Free Lunch, Snacks, Cold Brew, & Happy Hours

• Grow With Us: Endless Opportunities to Lead & Succeed

• Keep on Shining: Ongoing Employee Development Programs

EEO & Compensation Transparency:

Goodie AI is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. Goodie AI complies with federal, state, and local laws on compensation, pay transparency, and pay equity. We take factors including geographic location, education, training, skillset, market rates, certifications, and more into consideration when constructing pay ranges for new and existing roles within our organization. The compensation range for this position is an OTE of $90,000-$110,000.

At Goodie AI, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that our team members are included and have a sense of belonging that makes us a great company to work with and a great company to work for. To that end, Goodie AI is committed to Equal Opportunity Employment and complies with all Equal Opportunity Employment laws. We will consider all qualified applicants without regard to race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will work to make reasonable accommodations available in the job application and interview process, to perform essential duties of the job function, and to retrieve other benefits and privileges of employment with our organization.

BEWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious activity by persons that are posing as Goodie team members, recruiters, and HR employees. Our team will contact you regarding job opportunities from email addresses ending in @Link opens in a new tabLink opens in a new Link opens in a new tabtabnogood.io or @Link opens in a new tabLink opens in a new Link opens in a new tabtabhigoodie.com. Additionally, we do utilize our ATS- Ashby- to help us schedule initial screening calls. Job seeking is hard- we’re sorry that scammers have added this element to your search for something new. Stay vigilant out there!