Customer Success Coach
Buenos Aires San JuanSan Paulo Contract Mid-level Customer Success
At a glance
Mid-level Customer Success role at Global LT. Buenos Aires · contract.
Pay not stated
RoleCustomer Success
SeniorityMid-level
LocationBuenos Aires
EmploymentContract
PostedJul 14, 2026 · 2mo ago
Also hiring inSan Juan, San Paulo
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Coordinate tailored language programs and manage large customer caseloads through each assignment
- Serve as the main contact across internal teams, external suppliers, clients, and participants
- Explain employer relocation benefits, then brief participants on applicable policies before assignments
- Keep regular contact with customers, provide coaching, and address support needs throughout assignments
- Update customer data, produce status information, and launch satisfaction surveys when permitted
What you bring
- Professional English proficiency plus fluency in at least one additional language
- Working knowledge of Word, Excel, PowerPoint, Outlook, and general PC use
- Strong organization, attention to detail, clear communication, and an analytical approach
- Ability to juggle tasks under sustained pressure while handling troubleshooting and conflicts
Who this fits
This role suits a bilingual customer success professional who is comfortable speaking with employees at different levels and managing many active assignments. You should be self-directed, service-focused, methodical, and able to collaborate with teams, clients, participants, and suppliers. Sales experience could help, and the role also calls for upselling products.
From the employer
Customer Success Coach
SUMMARY:
The Customer Success Coach is to coordinate tailored language learning programs to support professionals and their families; to engage, coach, and increase utilization among our customers. Also providing support and top-notch customer service experience for all our customers.
RESPONSIBILITIES:
SUMMARY:
The Customer Success Coach is to coordinate tailored language learning programs to support professionals and their families; to engage, coach, and increase utilization among our customers. Also providing support and top-notch customer service experience for all our customers.
RESPONSIBILITIES:
- Drive a high level of customer and client satisfaction while managing large caseloads
- Cultivate and manage positive client relationships with corporate relocation management companies to ensure Global LT as the preferred language training supplier
- Counsel customers on authorized relocation benefits provided by their employer
- Manage all activities, including those performed by third party suppliers related to the transfer process.
- Lead point of contact and coordination for all assignment components – including internal and external points of need.
- Carry out the pre-assignment briefing and orientation with the authorized participant on the client’s policy and/or benefit. Need to be comfortable on the phone talking to many different level employees.
- Provide continuing coaching and support to clients and participants maintaining regular contact throughout the assignment.
- Build productive and effective relationships with clients, participants and direct suppliers as well as within Global LT.
- Maintain data integrity, including updating Global LT’s database, providing the required data to produce ongoing status reports.
- Initiate customer satisfaction surveys when client policy allows.
- Undertake other tasks as required
- Adhere to Global LT’s Standards of Excellence in all aspects of the assignment process.
- Meet company metrics for customer satisfaction, utilization, responsiveness and company goals.
- Proficiency in English is required
- Sales experience would be an asset but not required
- Bilingual in English and at least one other language
- Proficient with PC and Microsoft Office such as Word, Excel, PowerPoint, Outlook
- Must have strong organizations skills and be detail-oriented and organized, methodical with an analytical approach to work
- Ability to deal with multitasking under continuous high-pressure situations
- Excellent written and communication skills
- The ability to communicate clearly and professionally
- Strong customer service focus
- Work well within a team with good trouble-shooting and conflict management skills
- Shows initiative and creativity; be self-motivated
- The ability to upsell products
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