Officer/AVP, AML Onboarding Analyst
At a glance
Mid-level Customer Success role at Bank of America. Singapore · full-time.
Pay not stated Customer Success salary
growthroles summary, based on the employer's posting.
What you'll do
- Run AML and customer due diligence checks for complex, higher-risk onboarding across Asian jurisdictions
- Check client documents and other approved sources, identify gaps, enrich systems and complete enhanced reviews
- Work with sales, coverage and financial-crime teams to validate documents, resolve difficult cases and handle escalations
- Support business metrics, KYC issues, audits and remediation work, including projects tied to new processes
- Find ways to streamline or automate AML work while keeping risk controls effective
What you bring
- Strong AML, customer due diligence and KYC knowledge, including complex onboarding across APAC jurisdictions
- You can balance routine onboarding cases with change work, competing demands and deadlines
- You bring analytical problem-solving, clear written and verbal communication, and confidence working with varied stakeholders
- You can use Microsoft Excel, PowerPoint, Adobe PDF and Copilot
Who this fits
This mid-level role suits someone comfortable handling complex, higher-risk onboarding while contributing to process changes and working across teams. The role is based in Singapore and follows an in-office approach, with flexibility shaped by the work and business needs.
From the employer
Job Description:
About Us
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
Full-Time Employee to support the AML Onboarding process. The team covers new client onboarding, expansion, uplift as its core activities and are responsible for completing AML/CDD checks in line with country standards and CIP/CDD procedures.
Responsibilities:
- Perform end-to-end AML/CDD onboarding for complex and higher-risk clients across multiple Asian jurisdictions, including document gap analysis, system enrichment and enhanced due diligence.
- Review information obtained from client documentation, internal systems, public sources and approved vendors to identify and resolve AML/CDD requirements.
- Partner with Sales, Client Coverage, Global Financial Crimes and other stakeholders to obtain and validate documentation, resolve complex cases and manage escalations.
- Support creation of key business metrics
- Liaise with internal departments to support KYC issues - Involvement in ad hoc projects for new processes or global initiatives
- Participate in remediations, internal/external Audits/GFC testing requirements
- Identify opportunities to simplify, standardise or automate AML processes while maintaining effective risk management and controls.
Required Qualifications:
- Strong AML/CDD and KYC knowledge, including complex onboarding, enhanced due diligence and documentation requirements across APAC jurisdictions.
- Ability to manage BAU onboarding cases while balancing change deliverables, competing priorities and deadlines.
- Strong analytical and problem-solving skills.
- Ability to work under pressure in a team environment.
- Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
- Excellent written and verbal communication skills, including the ability to present clearly to stakeholder groups.
- Self-motivated, adaptable and comfortable working independently and collaboratively in a fast-paced environment.
- Proficiency in Microsoft Excel, PowerPoint, Adobe PDF, Copilot.
Desired Qualifications:
- Brings new ideas and challenges existing practices to drive innovation and positive change.
- Works effectively across diverse perspectives to determine practical solutions and achieve shared outcomes.
- Demonstrates a continuous-learning mindset and an ability to anticipate evolving business and client needs.
- Drives collaborative efforts to advance tools, technology and ways of working.
- Values diversity and contributes to an inclusive environment that reflects the needs of clients and employees globally.
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