Business Development Representative

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Business Development Representative – Sydney

As a Business Development Representative, you will play a crucial role in driving our sales efforts by identifying and qualifying potential leads, initiating conversations, creating opportunities, and paving the way for successful sales conversions. Your focus will be on nurturing relationships and connecting with prospects, ultimately contributing to our revenue growth in the ANZ market.

Join our dynamic team as a BDR and play a pivotal role in expanding our market presence and driving revenue growth. As a BDR, you'll lead the charge in identifying and nurturing leads, collaborating with our sales team, and making a lasting impact on our success.

What You’ll Do

• Work closely with the Account Executives to develop an account plan to approach target customers via outbound techniques to get higher and wider into prospect accounts by having the ability to articulate value and uncover needs at each level of an organization.

• Transform Marketing Qualified Leads to Sales Opportunities, by cultivating and educating prospective buyers; not selling them

• Nurture leads until they are ready to progress in the sales cycle – provide information, discuss the product and convey value.

• Schedule product demonstrations, intro meetings w/potential buyers between account executives and potential customers

• Positions Genesys as a global provider of software and services for communications, collaboration and customer engagement.

• Responsible for achieving ambitious quarterly targets and following up leads in a timely manner.

• Maintaining and expanding your database of prospects

• Update SFDC to reflect current lead status.

• Take live chats and phone calls & follow-up via phone & email on leads from web, events, email campaigns, and other lead sources.; always ask for referrals.

• Creates opportunities in CRM system & assigns appropriate sales team based on MEDIPPIC criteria.

• Assigns and uses Lead Nurturing processes on ICP accounts not yet ready to buy.

• Searches internal & external subscription databases, LinkedIn, etc. for additional key contacts within existing companies.

• Collaborate with our sales team to ensure seamless lead handoff and follow-up.

You’ll Bring

• Outbound prospecting/inside sales experience preferably within Tech / SAAS solutions

• Over 2 years of experience in this field or similar

• Experience working with Salesforce.com or other CRM platforms

• Excellent communication, interpersonal, organizational and telephone skills

• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision

• Ability to analyse business opportunities and read situations well

• Ability to gather and use data to inform decision making and persuade others

• Ability to develop compelling strategies that deliver results with a strong attention to detail

• Experience and deep understanding of front-line sales development

• A good technical aptitude and genuinely interested in technology.

• Ability to swiftly learn product solutions as well as general industry knowledge

• Resourceful & ability to adapt quickly to changing environment

Please note: Genesys will not accept resumes from agencies for this role.

To be eligible to apply for this role you must have work rights in Australia.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.