Customer & Market Insights Manager (m / f / d)

Gebr. Heinemann gebr-heinemann.com Open · verified Sep 19, 2026

Hamburg Manager Market Research

Mid-level Market Research role at Gebr. Heinemann. Hamburg.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You'll build and evolve an integrated system for customer and market insights
You'll oversee motivation and satisfaction tracking, including vendors, dashboards, reporting, and stakeholder updates
You'll design and deliver qualitative and quantitative research across teams and locations
You'll create company-wide processes for sharing insight and managing research knowledge
You'll present clear analysis to stakeholders, including management and executive audiences

What you bring

You'll have a degree in marketing, business administration, communication, social sciences, or a related field
You'll bring several years in customer and market research, using both qualitative and quantitative methods
You'll have experience with BI tools and dashboard creation, such as Power BI or Tableau
You'll understand how AI can support market research and work confidently in German and English
You'll combine strong analysis with an organized, independent approach

Who this fits

This role suits someone who can run research, manage external agencies and technology partners, and turn findings into decisions. You’ll work full-time from the company headquarters in Hamburg’s HafenCity for 38.5 hours each week. The application asks for your salary expectations and earliest possible start date.

From the employer

Introduction Sentence

We are looking for you to join our headquarters in Hamburg's HafenCity in full-time (38.5 h/week)!

Your new job includes

As a Customer & Market Insights Manager (m/f/d), you create a solid, data-driven foundation for decision-making by structuring, analyzing, and preparing customer and market insights and making them accessible for relevant stakeholders.
In particular, you will

build, manage, and continuously develop an integrated customer and market insights ecosystem
be responsible for global motivation tracking, including vendor management, dashboard maintenance, and reporting
conduct customer satisfaction tracking, prepare the results, and communicate them to relevant stakeholders
independently design and execute qualitative and quantitative market research projects
plan and manage cross-functional as well as location-specific research projects
establish a structured knowledge transfer process and a company-wide communication concept for insights
select and manage external market research agencies and technology partners
prepare and present analytical results in a target group-oriented manner, including for management and executive-level audiences

Preferred Profile

Completed degree in Marketing, Business Administration, Communication, Social Sciences, or a comparable field
Several years of experience in market and customer research
Strong knowledge of both quantitative and qualitative market research methods
Experience working with BI tools and building dashboards (e.g., Power BI, Tableau)
Knowledge of applying AI in a market research context
Very good German and English skills
Strong analytical skills combined with a structured and self-reliant working style

If you do not tick all boxes, but still believe you are a match to this role, we are happy to get in touch.

Closure

Are you interested? Good! Apply stating your salary expectations and your earliest possible starting date. If you have any questions, please do not hesitate to contact Josefine Schwartzkopff at career@gebr-heinemann.de.
We welcome all people regardless of age, ethnicity, nationality, gender identity, religion, ideology, sexual orientation, social background or disability.