Director, Strategic Partner Operations - Finance & Contracts
At a glance
Leadership Channel & Partnerships role at Gap Inc. 2 Locations · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Validate invoices against contract line items, time records, and approved work evidence before payment
- Reconcile vendor charges with contracted terms and system logs, setting and maintaining variance limits
- Move billing from the interim approach to a unit-of-work model by June 30, 2026
- Keep the CLM obligations register current while resolving amendments, change orders, and disputes
- Forecast demand and capacity, surface commercial risks, and find savings through billing analysis and scope optimization
What you bring
- At least ten years in financial management, commercial management, or contract governance within technology services or enterprise outsourcing
- A track record handling complex vendor agreements, amendments, and disputes across multiple managed-service providers
- Hands-on experience with contract lifecycle platforms, including workflow configuration and obligation tracking
- Comfort with reconciliation, variance analysis, financial forecasting, and vendor-facing commercial discussions
- A bachelor's degree, preferably in Finance, Business, or a related field
Who this fits
This role suits a senior commercial governance leader who can turn contract language into operating expectations and lead independently. You'll manage the Contract Governance Lead and Finance Lead, own Sirion as the records and workflow platform, and work with Finance on MSP reporting. CPA or CPCM certification and unit-of-work billing implementation experience are preferred.
From the employer
About the Role
"Gap Inc. is seeking a Director, Finance & Contracts to lead financial and commercial governance across all managed service provider relationships within our Strategic Provider Operations (SPOps) function. Reporting to the VP of Strategic Provider Operations, this role owns end-to-end invoice validation, maintains the commercial obligations register, manages contract amendments and disputes, and ensures Gap leadership has an accurate, forward-looking view of spend and risk across hundreds of millions of dollars in annual vendor commitments.Gap's vendor spend has grown faster than our controls. Invoice validation is manual and slow, obligations aren't consistently tracked, and Finance leadership lacks timely visibility on commercial risk. This role exists to fix that — building the financial governance infrastructure that ensures every dollar paid to vendors is earned and every contract obligation is tracked and evidenced."
What You'll Do
• Own end-to-end invoice validation, ensuring every invoice is supported by contract line-item mapping, time-entry records, and approved work documentation before payment.
• Lead three-way reconciliation to confirm vendor billing aligns with contracted terms and actual system logs; define and maintain variance thresholds.
• Oversee the critical transition from interim billing model to unit-of-work billing by June 30, 2026.
• Maintain a complete, current register of all commercial obligations in the CLM system; manage contract amendments and change orders through resolution.
• Monitor vendor adherence to contractual commitments and escalate non-compliance with evidence.
• Coordinate with the Resource Lead to maintain a forward-looking 60-day demand and capacity forecast; flag commercial risks including billing anomalies, scope creep, and contract gaps.
• Own Sirion as system of record for obligations, evidence, invoice workflows, and disputes; drive adoption across team and vendors.
• Proactively identify savings opportunities through benchmarking, billing analysis, and scope optimization; maintain a value realization register.
• Lead and develop the Contract Governance Lead and Finance Lead, providing clear direction, regular feedback, and structure for independent execution.
• Partner with Finance Business Partner on enterprise financial reporting accuracy for MSP spend.
Who You Are
• 10+ years in financial management, commercial management, or contract governance in technology services or large enterprise outsourcing
• Demonstrated experience managing complex vendor contracts, amendments, and disputes
• Strong background in multi-vendor managed services or outsourcing financial governance
• Experience with contract lifecycle management platforms (Sirion preferred); ability to configure workflows and obligation tracking
• Comfortable with reconciliation, variance analysis, and financial forecasting
• Ability to engage credibly with vendors on commercial matters and translate contract language into operational expectations
• CPA or CPCM certification preferred
• Prior experience with unit-of-work billing model implementation preferred
• Bachelor's degree required, preferably in Finance, Business, or a related field
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