Business Development Executive
At a glance
Mid-level Business Development role at FWD. Bangkok · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Take incoming calls from customers in your regions and handle their questions and service requests
- Bring other teams together to meet BA Sales and SCB branch staff's service needs
- Assess your regions' targets and work with banks on plans to meet them
- Help with month-end closing, negotiate sales events, clear after-sales issues and follow up on unresolved cases
What you bring
- You have product and process knowledge to support the SCB regional team
- You can coordinate between support and sales teams when complicated issues arise
Who this fits
This mid-level role is based in Bangkok and focuses on regional sales support. You'll work across customers, banks, branch staff, sales representatives and support teams.
From the employer
About FWD Group
FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves over 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com
Job Purpose
Serve SCB segment regional team under own responsibility in terms of providing product and process knowledge, and coordinating between Support Team and Sales Team regarding complicated issues that occurred
Key responsibilities:
- Serve as front line and primary contact person in handling incoming calls for all enquiries and service requests from customers under responsible regions
- Coordinate and work with other functions in order to acquire all needs to deliver service for BA Sales and SCB branch staffs
- Analyze regional target under own responsibility and develop plan with banks to achieve goals
- Contribute and support on Month-end closing period
- Negotiate on sales event and activities
- Solve various pending problems after sales
- Follow up with BA Sales Representative on all pending cases
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