Lead - Account Management
At a glance
Senior Account Management role at Freshworks. Chennai · full-time.
Pay not stated Account Management salary
growthroles summary, based on the employer's posting.
What you'll do
- Grow Freshworks product use across existing accounts through expansion, upsell and cross-sell
- Manage a portfolio of customer relationships, building account plans that support revenue and satisfaction
- Present value and customer success plans to senior stakeholders, including C-level executives
- Learn each account’s needs and processes, then help customers adopt and deploy the product suite
- Coordinate with implementation, billing, support and deal teams to move account opportunities forward
What you bring
- Seven to nine years in sales, including at least five years in SaaS or solution-based selling
- A record of growing existing accounts, retaining customers and meeting quota
- Experience selling to VP- or C-level executives and closing complex deals in mid-market or enterprise accounts
- Strong consultative selling, business-case development and strategic account planning skills
Who this fits
You’ll suit a senior account seller who can grow existing enterprise and mid-market customers through consultative sales and technology adoption. The role is based onsite in Chennai and requires flexibility for a US night shift.
From the employer
We are looking for an experienced and strategic Enterprise Account/Portfolio Manager who has a knack in building deep customer relationships and driving incremental business in existing Freshworks customers by delivering value. They should have a consultative sales approach, a successful track record retaining, growing and on-boarding clients with polished presentation skills. This person must demonstrate all the behaviors associated with a high performance sales and customer success culture, specifically managing a pipeline of business opportunities and delivering results against a quota. This individual will provide the best consultative experience possible for our customers.
Responsibilities:
• You’ll become the resident expert on the Freshworks platform and will expand our
cloud-based software usage in existing customers
• Drive expansion through upsell and cross-sell to meet or exceed revenue targets
• Professionally manage relationships with a portfolio of assigned accounts
• Demonstrating / selling value to key stakeholders within the accounts with Customer
Success Plans and strategies
• Build a plan to maximize revenue, and customer satisfaction within your accounts
• Gain a thorough understanding of assigned client’s needs, objectives, and processes to
ensure that they successfully adopt and deploy Freshworks suite of products
• Create & articulate compelling value conversations with C-Level stakeholders also work
in alignment with inside stakeholders namely Implementations, Billing, Support, deals
teams etc.
• Experience selling to VP or C level executives in companies
• 7-9 years of overall experience in sales. 5+ years of SAAS sales experience/solution
based selling experience
• Experience in driving expanded usage in existing customers
• Track record of success selling into Mid Market and Enterprise companies
• Experience managing and closing complex sales-cycles using solution selling techniques
• Consultative sales skills and ability to construct and articulate strong business cases and
ROI, strategic account planning and execution skills.
• Proven track record of consistent account growth and quota achievement
• Thorough understanding/experience in related technology in the CRM/EX/CX space
• Experience with account portfolio planning, management, and prioritization
• Strong project management capability and ability to multitask
• High attention to detail and willingness to get “in the weeds” to fix a problem
• Knowledge of customer success best practices
• Experience driving client adoption of technology or software product
• Skilled in virtual presentations, online web demos, remote sales processes
• Strong interpersonal skills, ability to convey and relate ideas to others
• Vibrant and energetic attitude, willingness to perform and get things done
• Bachelor’s Degree/Master’s degree preferred
• A technical background is a plus
• Flexibility to work in the US shift (Night Shift)
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
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