Communications (PBX) Operator
At a glance
Mid-level Communications role at Four Seasons. Four Seasons New Orleans · full-time.
Pay not stated Communications salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Answer phone calls, use guest names where possible, and connect callers with the right extensions
- Support reservations work when needed
- Handle guest questions, special requests, complaints, and hotel service information courteously
- Reply to chats and manage wake-up calls, messages, and facsimiles promptly
- Monitor the fire panel and respond professionally to emergency and safety situations
What you bring
- Read, write, and speak English
- Bring prior PBX or communications experience, preferably from luxury hotels
- Manage multiple tasks while communicating and organizing effectively
- Have authorization to work in the United States
Who this fits
This role suits you if you have communications experience and can handle guest interactions with courtesy and professionalism. You must be available for a full-time schedule of at least 30 hours each week, including morning, evening, weekend, and holiday shifts. The position is based at Four Seasons New Orleans.
From the employer
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.About the Role:
Four Seasons Hotel and Residences New Orleans is seeking candidates to join our Reservations team as a Communications (PBX) Operator. This role answers and directs phone calls, pages, and responds to chat messages in an efficient, courteous, and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons' policies.
What you will do:
Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
Assist with Reservations tasks as needed.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Responds to all chat messages in a professional and courteous manner.
Work harmoniously and professionally with co-workers and supervisors.
Monitors and responds to hotel fire control panel and emergency and safety situations in an efficient and professional manner.
Accepts and delivers wake-up calls, messages and facsimiles in a timely manner.
What you bring:
Ability to read, write and speak English.
Previous experience in a communications (PBX) role, preferably in luxury hotels and establishments.
Ability to multi-task and display strong communication and organizational skills.
Work authorization for the United States.
What we offer:
A Rewarding Work Culture, with mentoring, training and development opportunities
Comprehensive Benefits package including a world class Medical, Dental, and Vision insurance program
401k participation with a company matching program after 30 days of employment
Discounted Accommodations at Four Seasons Worldwide
Comprehensive Time off Package including Vacation pay, Sick pay and 9 paid Holidays, including Mardi Gras
Complimentary employee meals prepared by the Four Seasons Culinary Team
Complimentary uniforms that are laundered by our housekeeping department
Discounted parking near hotel
And much more!
Schedule and Hours:
This is a full-time position. Candidates must be able to work a minimum of 30 hours weekly. Candidates must also be able to work a flexible schedule including morning, evening, weekend and holiday shifts.
Want to know more about working for Four Seasons? Visit us at:
Four Seasons Hotel and Residences New Orleans: https://www.fourseasons.com/neworleans/
YouTube: http://bit.ly/WeAreFS
Facebook: http://bit.ly/WeAreFS_FB
LinkedIn: Four Seasons Hotel and Residences New Orleans
Twitter: http://bit.ly/WeAreFS_TW
Instagram: http://bit.ly/WeAreFS_IG
See what our employees are saying at: #FSEmployee
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegalNot this one either?
Claude or ChatGPT reads the other 86,068 for you.
Get better matches →
