Communications Operator - Full time
At a glance
Mid-level Communications role at Four Seasons. Four Seasons Maui · full-time · no salary stated · we estimate $77,500–$133,675 across the United States.
Four Seasons has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Answer guest calls warmly, identify callers by name when possible, and connect them with the right extension
- Handle pages, radio requests, and faxes while keeping service courteous and efficient
- Address guest questions about hotel services, events, directions, and communication services, resolving complaints and special requests
- Keep the switchboard, hotel systems, internet service, and fax equipment working properly
What you bring
- You can read, write, and speak English
- You have computer skills
- Hotel or resort experience is strongly preferred
Who this fits
This full-time role suits someone who enjoys guest-facing communications work and can handle an active job. Your schedule may include evenings, weekends, and public holidays, based on operational needs. You must already have authorization to work in the United States when you apply.
From the employer
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Experience elevated luxury at Maui's most glamorous oceanfront resort. Celebrate the wonders of Maui in our open-air beachfront Resort – and allow our team to pamper you in the spirit of Aloha. Inhale the fragrance of plumeria as you dip into our adults-only infinity pool. Or set out to explore the island; we’ll customize each step of your journey, then welcome you back to unwind in the most spacious accommodations on the island.Communications Operator
Answers and directs phone calls, pages, radio requests and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. This role is part of the Rooms Division, reporting to the Communications Manager. Candidates must have valid authorization to work in the United States at the time of application.
What You Will Do
• Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with high-speed Internet service, telephone, iPad and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. property management, hotSOS, iPod, iPhone, iPad, paging and radio systems), high-speed Internet system and facsimile machines.
What You Will Bring
• Previous experience in Hotel/Resort highly preferred.
• Ability to read, write and speak English.
• Computer Literacy
What To Expect
• Full time schedule based on operational needs, including evenings, weekends, and public holidays
• A physically active role
What We Offer You
• Hourly Rate: $29.83
• Comprehensive benefits package (Including Medical, Dental, Life Insurance, 401(k), Roth, etc)
• Paid time off including Vacation, Sick time, Live Well Day, Community Care Day
• Excellent Training and Development opportunities
• Learning & Development Subsidy
• Many career opportunities within the hotel and to other Four Seasons
• Employee Travel Program
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meal and Paid Meal Break
Be part of a cohesive team with opportunities to build a successful career with global potential.
Learn more about what it is like to work at Four Seasons – visit us:
fourseasons.com/careers
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs
https://www.fourseasons.com/maui/landing-pages/property/careers.html
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal
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