Customer Success Analyst - First Advantage (Bangalore / Mumbai)

First Advantage Open · verified Sep 25, 2026

Bangalore Full-time Mid-level Customer Success

At a glance

Mid-level Customer Success role at First Advantage. Bangalore · full-time.

Pay not stated

RoleCustomer Success

SeniorityMid-level

LocationBangalore

EmploymentFull-time

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Coordinate account setup, support, escalations, and special initiatives with customer success and operations teams
Research customer reports, analyze findings, and deliver requested information within service-level deadlines
Track service tickets from creation through closure while keeping customer verification guidelines current
Prepare monthly account reviews, update client fact sheets, and maintain partnership records for assigned accounts
Gather customer input, recommend improvements, and create training materials, tools, and job aids

What you bring

At least three years of customer service work involving direct contact with external customers
A high school diploma, GED, or equivalent experience is required
Working knowledge of Microsoft Office and Siebel, Salesforce, or a comparable CRM
You can interpret complex data, identify trends, and turn findings into useful conclusions
You communicate clearly, stay organized across competing assignments, and respond quickly to changing priorities

Who this fits

You’ll suit work that combines customer contact, report analysis, ticket management, and coordination across customer success, sales, operations, and billing. The role calls for someone who can work independently while contributing in a changing team environment and meeting client deadlines. The position is listed in Bangalore, India, with the title also referencing Mumbai.

From the employer

The Customer Success Analyst acts as a liaison to First Advantage's large screening accounts and various internal departments such as Sales, Operations, and Billing for FA's Technology/Financial verticals. The Customer Success Analyst needs to have attention to detail, a sense of urgency, customer empathy, and the ability to communicate effectively both internally and externally. Responsible for analyzing customer data, identifying trends, and providing actionable insights to drive customer retention, satisfaction, and overall success. As they will be working with various sized clients, different Customer Success Managers, Sales Reps and/or members of the Operations team to maintain, build out and report to ensure customer satisfaction.

Responsibilities:

Working on daily tasks in collaboration with the Customer Success Managers/Directors and Operations. Tasks will involve various CSA roles and responsibilities such as Account Set Up task, Account Support task, Client Escalation Task (QC, emails, etc), and special initiatives.
Perform report research and analysis for internal and external customers. Ensure that reports and information requests are delivered on time and that SLA's are met. Monitor, enter, update, and close Service Center tickets.
Provide and maintain in-depth working knowledge of all client verification/processing guidelines (SOP/Matrix).
Prepare, analyze, and determine trends for monthly account reviews. Ensure that client fact sheets are kept current and relevant. Create a program overview outline document for all assigned accounts including maintaining client Partnership Logs.
Obtain first-hand customer information and makes recommendations for improvements to products, services, and reporting.
Deliver departmental and customer training as required. Create tools and job aids to ensure that customer needs are met. Extensive knowledge of all FA Products and Services.
Perform other duties as assigned by management.

What You May Need to be Successful:

High School Diploma or GED, or Equivalent work experience.
3+ years of customer service experience, including direct interactions with external customers.
Microsoft Office products (Outlook, PowerPoint, Word, and Excel)
Siebel, Salesforce or equivalent CRM system
Strong analytical skills with the ability to interpret complex data sets and draw meaningful conclusions.
Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
Organizational skills and strong attention to detail
Ability to multi-task and manage daily assignments.
Sense of urgency to meet client deadlines.
Highly responsive and adaptable to evolving priorities.
Ability to work and thrive in a dynamic team environment as well as act independently.

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.