Key Account Manager
At a glance
Mid-level Account Management role at Festo. Penang.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Grow strategic semiconductor accounts across Northern Malaysia through stakeholder relationships and long-term partnerships
- Build account plans, sales pipelines, and forecasts that support growth targets
- Find semiconductor OEM and machine-builder opportunities during early equipment design and development
- Translate customer automation needs and expansion plans into proposals with engineering and product teams
- Take opportunities from technical discussions through negotiation, order follow-up, and after-sales support
What you bring
- At least three years of sales experience, including direct customer handling
- A background selling engineering or technical products, ideally electrical products
- Strong negotiation, communication, analytical, and problem-solving abilities
- You can work independently and collaboratively while managing pressure and multiple tasks
Who this fits
This role suits a self-motivated, organized seller who can develop semiconductor relationships and uncover automation opportunities. You will work with internal engineering, product, and business development teams while managing the full sales cycle. The territory covers Northern Malaysia, and the position is based in Penang.
From the employer
You can expect the following with us:
- The good feeling working for a family-owned company with a safe and solid financial basis
- Freedom to explore, innovate and realise your own ideas
- Competitive compensation with attractive perks and other benefits
- Respect and appreciation for each other - regardless of gender, nationality, disability, age and identity
- Lifelong learning with great conditions for individual further development
- Flexible working models depending on the respective workplace for a good balance of work and private life
- Highly modern working environment, infrastructure and communication technologies
- Great family and health services for your well-being
You can find more information about our benefits and Festo as an employer here.
The postion of Key Account Manager is responsible for managing strategic semiconductor accounts in Northern Malaysia and driving business growth within the semiconductor ecosystem. The role focuses on developing key customer relationships, identifying automation opportunities, securing new business, and expanding Festo’s presence.
Key Responsibilities:
- Manage and grow strategic semiconductor accounts by building strong relationships with key stakeholders and developing long-term customer partnerships.
- Develop and execute account strategies, sales plans, and opportunity pipelines to achieve business growth and sales targets.
- Identify and secure new business opportunities, especially with semiconductor equipment OEMs and machine builders, by promoting Festo solutions during early equipment design and development stages.
- Understand customer processes, automation requirements, and future expansion plans to identify opportunities and deliver value-added solutions.
- Collaborate with Semiconductor BDM, Concept & Application Engineering, and Product Management Team to develop technical solutions, proposals, and support project conversion.
- Manage the complete sales cycle, including customer engagement, technical discussions, quotations, negotiations, order follow-up, and after-sales support.
- Provide sales forecasts, CRM report, and market intelligence on customer investments, semiconductor trends, and competitor activities.
- Conduct customer engagement activities such as technical seminars, solution workshops, and product presentations to strengthen Festo’s market position.
- Work closely with internal teams to ensure effective project execution, customer satisfaction, and achievement of business objectives.
Experiences and Background
- At least 3 years of Sales experience
- Strong performance and problem-solving orientation
- Openness and Flexibility
- Customer orientated and analytically strong
- Ability to work under pressure and multi tasking
- Pro-Active attitude
- Able to work independently and in a team
- Highly organized, even in a scale-up environment
- Result-driven and self-motivated
- Entrepreneurial spirit
- Strong negotiation and communication skills
- Engineering/Technical products background
- Experience in direct handling of customers, ideal in a virtual/digital environment
- Ideally experiences in electrical product industry
Contact person: Li Ping (Bess) Tan, +60(3)61441-008
Reference code: 15045
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