Senior Manager - Creative Operations
Fa Exhh Saasfaprod1 (CX_2001) Open · verified Sep 21, 2026 At a glance
Senior Creative role at Fa Exhh Saasfaprod1 (CX_2001). Richmond Hill · full-time.
Pay not stated Creative salary
Growth Roles summary, based on the employer's posting.
What you'll do
- You'll run the operating model for creative workflows and reliable delivery
- You'll forecast capacity and assign designers, writers, producers, and other creative staff
- You'll adjust campaign and project staffing as business demand changes
- You'll manage intake and briefing steps so creative work enters the workflow clearly
- You'll align Marketing, Channel Partners, Merchandising, and Creative on priorities and timelines
What you bring
- A bachelor's degree in marketing, communications, business, or a related field
- At least eight years in creative operations, project management, or agency operations
- Experience with resource planning, capacity forecasting, and large marketing or creative campaigns
- Knowledge of workflow management, campaign operations, project methods, and process improvement
- Background in an agency or in-house creative team
Who this fits
You’ll suit a senior operator who can connect creative leadership, project management, marketing stakeholders, and production teams. The role is hybrid and requires four days onsite in Richmond Hill, Canada, subject to the hybrid policy.
From the employer
Some of what you will do:
The Senior Manager, Creative Operations, is responsible for optimizing the operational effectiveness of the creative and production departments by overseeing project workflows, resource allocation, and creative delivery processes. This role ensures creative teams are appropriately staffed, projects are prioritized effectively, and work is delivered efficiently while maintaining high creative quality.
This position serves as the operational bridge between creative leadership, project management, marketing stakeholders and the rest of Staples enabling scalable campaign delivery and maximizing team capacity.
Specifically, You Will:
Lead the operational framework supporting creative organization, ensuring efficient creative delivery and workflow management.
Oversee creative and production team capacity planning, ensuring appropriate allocation of designers, writers, producers, and other creative resources.
Plan and manage ramp‑up and ramp‑down of campaigns, special projects, and team units, aligning the right talent and capacity to business demand for efficient execution.
Ensure all creative workflows through defined intake and briefing processes.
Partner with Marketing, Channel Partners, Merchandizing, and Creative teams to align priorities and campaign timelines.
Establish clear roles and responsibilities across creative and production teams.
Partner with Creative Director to ensure processes support creative excellence.
Some of what you need:
Bachelor’s degree in marketing, Communications, Business, or related field.
Creative workflow management.
Resource allocation and forecasting.
Marketing campaign operations.
Project management methodologies.
Process design and optimization.
8–10+ years of experience in creative operations, project management, or agency operations.
Experience working within creative agencies or in-house creative teams.
Strong background in resource management and capacity planning.
Experience managing large-scale marketing or creative campaigns.
Physical demands/working conditions:
Office environment – Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy.
Some of what you will get:
Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...
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