Key Accounts Manager
At a glance
Manager-level Account Management role at Fa Ewmw Saasfaprod1. United Arab Emirates · full-time.
Pay not stated Account Management salary
growthroles summary, based on the employer's posting.
What you'll do
- Hold prepared, agenda-led reviews with key customer contacts, then circulate notes and make sure agreed actions happen
- Choose a growth direction for each account and keep its development plan current as customer needs or business priorities shift
- Maintain reliable customer records in the relationship system and share useful account insight and market signals
- Guide Operations Managers in meeting daily contract commitments, and serve as the escalation point for contract issues
- Check timesheet and billing details before sending them to stakeholders, then work with client contacts to secure payment on time
What you bring
- At least two years in account management or comparable commercial work is desirable
- You understand GCC market rules and regulations, and can interpret market trends
- You bring strong Excel and data handling skills, commercial judgment, and experience securing deals or contracts
- A Health and Safety qualification is desirable
Who this fits
This role suits someone who can grow customer accounts while overseeing operational delivery and coordinating with colleagues across the organisation. You'll lead Operations Managers and serve as a customer-contract escalation contact.
From the employer
✓ Drive organic growth by building and sustaining strong working partnerships with key decision
makers of contract portfolios by holding regular face to face reviews. Ensuring meetings are set in
advance, well prepared, and agenda set. All minutes and actions to be distributed and followed up
in a timely manner.
✓ Sets Strategy for each account within your portfolio focusing on growing Dulsco market share and
developing long term strategic partnerships with customers.
✓ Effectively create, Manage, Track and Report on progress of account development plans. Ensuring
that these plans continue to be reviewed & developed in with changes to the customer needs,
Dulsco strategy changes. Ensure all relevant teams in our business are included and aware of plans
or specific actions for them.
✓ Input accurate and complete information in customer relationship management system Delivering
enhanced data quality and customer insight and feeding back market intelligence.
✓ Manage your relationship with colleagues across Dulsco organisation.
✓ Lead a team of Operations Managers to ensure delivery of daily operational requirements in line
with contract obligations.
✓ Be subject matter expert on customer contracts within your portfolio and act as a touchpoint for
escalation of issues.
✓ Accountable for ensuring all timesheets and invoices are accurate and submitted on time to
relevant stakeholders. Whilst liaising with relevant client contacts to ensure all invoices are paid on
time
- Drive organic growth by building and sustaining strong working partnerships with key decision makers of contract portfolios by holding regular face to face reviews.
- Ensuring meetings are set in advance, well prepared, and agenda set. All minutes and actions to be distributed and followed up
in a timely manner. - Sets Strategy for each account within your portfolio focusing on growing Dulsco market share and developing long term strategic partnerships with customers.
- Effectively create, Manage, Track and Report on progress of account development plans.
- Ensuring that these plans continue to be reviewed & developed in with changes to the customer needs, Dulsco strategy changes.
- Ensure all relevant teams in our business are included and aware of plans or specific actions for them.
- Input accurate and complete information in customer relationship management system
- Delivering enhanced data quality and customer insight and feeding back market intelligence.
- Manage your relationship with colleagues across Dulsco organisation.
- Lead a team of Operations Managers to ensure delivery of daily operational requirements in line with contract obligations.
- Be subject matter expert on customer contracts within your portfolio and act as a touchpoint for escalation of issues.
- Accountable for ensuring all timesheets and invoices are accurate and submitted on time to relevant stakeholders. Whilst liaising with relevant client contacts to ensure all invoices are paid on time.
- Minimum of 2 years account management or equivalent commercial experience (desirable).
- Health & Safety Qualification (desirable).
- Knowledge of the GCC market/industry and its related rules & regulation.
- High level of IT literacy with excellent Excel and Data Manipulation capability.
- Able to work as part of a team.
- Commercial acumen. Proven ability to spot and interpret market trends.
- Track record of procuring deals & contracts.
- Sales experience acquired through a variety of roles
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