Vice President 1 - Account Management
At a glance
Leadership Account Management role at Fa Ewjt Saasfaprod1. United States · full-time.
In listing
growthroles summary, based on the employer's posting.
What you'll do
- Set account plans for major clients, connecting their needs with wider business goals
- Deepen executive relationships and serve as a trusted adviser on difficult client issues
- Lead contract discussions and renewals toward terms that fit client expectations
- Coordinate marketing, product development, and customer support around integrated client solutions
- Find upsell and cross-sell openings for additional services or products within each account
What you bring
- Bring twelve to fifteen years managing or supporting large accounts through account management or client success
- Show deep knowledge of multi-solution offerings across digital, data, and AI sectors
- Handle complex accounts with several buying locations, including international ones
Who this fits
This role suits a senior account leader who can shape growth plans, manage intricate client relationships, and navigate renewals. You’ll work in a hybrid arrangement in the United States and partner with marketing, product development, and customer support teams.
From the employer
VP Account Management
Base salary range: $180-$230k plus bonus and equity
To learn more about EXL and what we offer, please visit us at https://www.exlservice.com/us-careers-and-benefits
Responsible for leading strategic initiatives for major accounts, concentrating on substantial growth and sophisticated relationship management within the digital, data, and AI sectors. Develops and implements advanced sales strategies tailored to meet complex client needs and objectives. Manages high-value accounts with multiple buying locations, including international, and possesses deep expertise in the company's multi-solution product offerings. Cultivates high-level client relationships, addresses complex challenges, and identifies significant growth opportunities across accounts.
Strategic Account Management: Lead the development of comprehensive account strategies, aligning with broader business objectives and client needs.
Client Relationship Deepening: Build and strengthen strategic relationships with key client stakeholders, positioning the firm as a trusted partner and advisor.
Contract Negotiation: Manage contract negotiations and renewals, ensuring favorable terms and alignment with client expectations.
Cross functional Collaboration: Collaborate with internal teams (e.g., marketing, product development, customer support) to ensure the delivery of integrated solutions that meet client requirements.
Sales and Upselling: Identify opportunities for upselling and cross selling additional services or products within the scope of the account.
12-15 Years of experience in account management/client success of large accounts
The posted base salary range is the hiring base salary range for this role. Final offers are based on several factors, including: the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position.
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