Enterprise Account Manager

Job Title: Enterprise Account Manager
Location: Lisbon (Hybrid)
Contract: Full-Time Permanent

About Us

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology.

About the Role

The Enterprise Account Manager will be responsible for driving the acquisition of new business and expanding existing relationships within the UK enterprise market. This individual will manage the end-to-end sales cycle, from lead generation to closing, ensuring both short-term revenue goals and long-term customer satisfaction. The role focuses on building strong customer relationships, identifying business opportunities, and aligning Cyncly solutions with the strategic needs of large enterprise customers. The ideal candidate will have a proven ability to meet and exceed sales targets, develop strategic plans for enterprise clients, and provide exceptional customer service.

Main Responsibilities:

• Achieve sales targets: Drive the acquisition of new business and the expansion of current accounts to exceed monthly and quarterly sales targets within the enterprise sector.
• End-to-End Sales Process: Manage the entire sales cycle, from lead generation to deal closure, ensuring the development and maintenance of a strong pipeline.
• Pipeline Development: Generate opportunities through cold calling, email outreach, strategic networking, and sector knowledge within the enterprise market.
• Relationship Management: Build and maintain strong, long-lasting relationships with key enterprise decision-makers, ensuring high levels of satisfaction and fostering opportunities for cross-selling and upselling.
• Strategic Sales Planning: Develop tailored solutions for clients that align with their business objectives, ensuring successful execution of sales strategies.
• Forecasting & Reporting: Regularly update the CRM system (e.g., Salesforce) with accurate customer data, pipeline information, and sales activity. Provide accurate monthly forecasts to senior leadership to track revenue and sales progress.
• Revenue Growth: Balance short-term sales goals with long-term strategies to maximize overall revenue and ensure customer success.
• Collaboration: Work closely with the Sales, Marketing, and Product teams to ensure effective communication and alignment on key initiatives and customer needs.

Required Qualifications and Experience:

• Proven experience as an Account Manager or Sales Representative, consistently exceeding sales targets, preferably in the enterprise or B2B technology sector.
• Strong history of managing and closing large, complex sales with a track record of revenue growth.
• Ability to manage multiple accounts simultaneously, with a focus on driving both new business and expansion within existing accounts.
• Experience in working with enterprise customers and understanding their unique challenges and needs.

Required Skills and Competencies:

• Commercial Acumen: Strong understanding of business and financial drivers, with the ability to align solutions to customer needs effectively.
• Relationship Building: Exceptional skills in building and maintaining relationships with key stakeholders across large organizations.
• Proactive and Driven: Demonstrates initiative and a self-starter mentality to uncover opportunities and achieve sales goals.
• Strategic Thinking: Ability to think critically and develop strategic solutions to meet customer needs and overcome challenges.
• Organized & Results-Oriented: Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Communication: Excellent written and verbal communication skills, with the ability to effectively present and negotiate with senior leaders.
• Team Collaboration: Comfortable working within cross-functional teams to ensure the successful delivery of solutions and customer outcomes.
• Decision-Making: Solid decision-making skills, with the ability to navigate complex sales situations and customer interactions.
• Fluency in English is required; proficiency in any other language will be considered a plus.

Working for Us

At Cyncly, we call our team OneCyncly—a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life.

We value diversity of experience, perspective, and skill, and thrive through openness, trust, and respect. You’ll join a team that takes ownership, solves problems, and focuses on making an impact.

We encourage curiosity, welcome new ideas, and view mistakes as opportunities to learn. You’ll enjoy flexible and autonomous ways of working, supported by leaders committed to your growth.

We celebrate individuality and encourage everyone to bring their authentic self to work—because together, we build something better.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in—come join us.