Account Manager

Location: Melbourne, Australia (Hybrid)

In this position, you’ll be based in Melbourne, Yarra Falls office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

At Computershare, we empower our people to grow, innovate, and make an impact. You’ll be part of a collaborative, high-performing team where your ideas are valued and your contributions make a real difference.

A role you will love

As an Account Manager within Computershare Plan Managers (CPM), you’ll take true ownership of your client portfolio — acting as a trusted day-to-day partner and ensuring the smooth operational delivery of services to your clients.

You’ll be at the centre of everything, connecting clients with internal teams to coordinate activity, resolve issues, and ensure consistent, high-quality service. This role isn't commercial focused and is more a role where your ability to balance operational excellence with relationship management really shines — giving you the opportunity to influence outcomes, improve experiences, and make a tangible impact for both clients and the business.

What will you bring to the role?

You’ll bring experience delivering high-quality customer service, ideally within the financial services industry, along with strong communication skills that enable you to engage confidently and effectively with a wide range of stakeholders. Your ability to build a deep understanding of your clients will allow you to foster strong, trusted partnerships and support their ongoing operational needs.

You are naturally solution-focused, with keen attention to detail and the ability to make sound decisions, even in complex or ambiguous situations. You remain calm under pressure, managing competing priorities in a fast-paced environment while maintaining a high standard of delivery and operational oversight.

As a self-motivated and proactive professional, you’re comfortable working independently while also influencing others to achieve positive outcomes. You bring strong planning and organisational skills, allowing you to manage your workload efficiently, coordinate multiple deliverables, and stay ahead of deadlines.

You have a curiosity and willingness to develop your technical capabilities, including tools such as SQL, HTML, and an understanding of database structures. Alongside this, your problem-solving mindset enables you to identify issues, think critically, and deliver practical, effective solutions. A degree qualification, or equivalent experience, underpins your approach.

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.