Distribution Account Manager
At a glance
Manager-level Account Management role at Fa Evax Saasfaprod1. GA, United States · full-time · $94,300–$118,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Manage assigned distribution partners across AMER, serving as their main contact from contract discussions through daily operations
- Run partner reviews with internal teams, track performance measures, and resolve operational or compliance problems
- Coordinate partner onboarding, system setup, updates, and accurate records in Merlin, including new brand integrations
- Work with commercial teams to find partner growth opportunities and develop connections with OTAs and tour operators
- Handle connectivity escalations by coordinating fixes with internal technical teams and external providers
What you bring
- At least eight years in progressively responsible product management or related work across travel technology or vendor relationships
- Experience leading sizable partner integrations, including gathering requirements, coordinating stakeholders, managing change, and delivering the work
- Hands-on API testing experience and familiarity with XML or JSON messaging
Who this fits
This role suits someone who can manage distribution relationships while coordinating technical integrations and commercial work. You’ll work in the office three days a week, with that expectation subject to change as business needs evolve. The stated annual salary range is $94,300 to $118,000, with bonus eligibility.
From the employer
Job Summary
The Distribution Account Manager is responsible for the day-to-day management of assigned distribution partners across the AMER region. This role serves as the primary owner of distribution relationships from contracting through operational and commercial execution, ensuring partners are correctly onboarded, configured, and operating in line with IHG standards while delivering value to hotels. The role owns the ongoing health, performance, and governance of OTA and distribution partners by monitoring KPIs, supporting regular business reviews, resolving operational and compliance issues, and coordinating cross-functionally to drive sustainable results for hotels. The role will also focus on business development, to support the region, and establish new opportunities and connectivity with OTAs and Tour Operators.
Key Responsibilities
Serve as the primary Distribution owner for assigned partners, acting as the central point of contact for account management activities
Support and participate in regular account reviews, including MBRs and QBRs, with partners and internal stakeholders
Support regional and commercial teams by addressing partner-related questions, issues, and opportunities
New business development
Partner with the Commercial organization to align account enablement and identify high‑value opportunities
Contracting and Commercial Governance
Lead or support partner contracting and contract renewals within defined Distribution guardrails
Ensure partner contracts align with IHG distribution standards, onward distribution principles, and rate parity requirements
Operational Management and Execution
Own partner onboarding, setup, and ongoing maintenance across Distribution systems and tools
Manage and maintain accurate partner information in Merlin, ensuring ongoing data integrity
Support the onboarding and integration of new brands into partner portfolios
Connectivity and Channel Support
Act as the first point of escalation for partner connectivity and channel support issues
Coordinate with internal technical teams and external connectivity providers to resolve issues efficiently
Rate Parity and Compliance Support
Experience
8+ years of progressive work-related experience as a Product Manager or Sr. Product Manager with demonstrated proficiency in one or multiple disciplines/technologies/processes related to the position including product and/or project management, travel technology systems (GDS, OTAs, PMS and other distribution technology), or vendor relationship management.
Skills & Technical Experience
Experience leading medium‑to‑large partner integration initiatives, including requirements gathering, stakeholder communication, change management, and delivery, with hands‑on experience testing APIs and working with XML/JSON messaging.
Proven success operating as a Product Manager in modern, cross‑functional software environments, overseeing multiple products and collaborating effectively with engineering, design, and business stakeholders.
Strong analytical, project management, and communication skills, including the ability to define product goals and success metrics, provide in‑depth technical analysis and feedback to engineering and leadership, manage competing priorities, and adapt quickly within complex travel distribution ecosystems.
Location - Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing need of the business.
The salary range for this role is $94,300 to $118,000. This role is also elegible for bonus pay. We offer a comprehensive package of benefit including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.
Not this one either?
Claude or ChatGPT reads the other 92,893 for you.
Get better matches →
