Distribution Account Manager
At a glance
Manager-level Account Management role at Fa Evax Saasfaprod1. Mexico · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Manage assigned distribution partners from contract through launch and daily operations, serving as their main account contact
- Review partner KPIs and join regular business reviews to address performance, governance, and operational concerns
- Coordinate onboarding, system setup, and partner data upkeep in Merlin, including new brand integrations
- Work with technical teams and connectivity providers to resolve channel issues, while developing new OTA and tour operator opportunities
What you bring
- At least eight years of relevant experience as a product manager or senior product manager
- Experience with travel distribution technology such as GDS, OTAs, or PMS, or with vendor relationships
- Hands-on API testing and XML or JSON messaging experience, plus leadership of partner integrations involving requirements, stakeholders, and change
Who this fits
This role suits someone who can combine partner account ownership and commercial work with technical integration delivery. It is a hybrid position with a required visit to the Guadalajara office three to four times per week. Apply with a resume in English.
From the employer
Job Summary
Job Summary
The Distribution Account Manager is responsible for the day-to-day management of assigned distribution partners across the AMER region. This role serves as the primary owner of distribution relationships from contracting through operational and commercial execution, ensuring partners are correctly onboarded, configured, and operating in line with IHG standards while delivering value to hotels. The role owns the ongoing health, performance, and governance of OTA and distribution partners by monitoring KPIs, supporting regular business reviews, resolving operational and compliance issues, and coordinating cross-functionally to drive sustainable results for hotels. The role will also focus on business development, to support the region, and establish new opportunities and connectivity with OTAs and Tour Operators.
Key Responsibilities
Serve as the primary Distribution owner for assigned partners, acting as the central point of contact for account management activities
Support and participate in regular account reviews, including MBRs and QBRs, with partners and internal stakeholders
Support regional and commercial teams by addressing partner-related questions, issues, and opportunities
New business development
Partner with the Commercial organization to align account enablement and identify high‑value opportunities
Contracting and Commercial Governance
Lead or support partner contracting and contract renewals within defined Distribution guardrails
Ensure partner contracts align with IHG distribution standards, onward distribution principles, and rate parity requirements
Operational Management and Execution
Own partner onboarding, setup, and ongoing maintenance across Distribution systems and tools
Manage and maintain accurate partner information in Merlin, ensuring ongoing data integrity
Support the onboarding and integration of new brands into partner portfolios
Connectivity and Channel Support
Act as the first point of escalation for partner connectivity and channel support issues
Coordinate with internal technical teams and external connectivity providers to resolve issues efficiently
Rate Parity and Compliance Support
Experience
8+ years of progressive work-related experience as a Product Manager or Sr. Product Manager with demonstrated proficiency in one or multiple disciplines/technologies/processes related to the position including product and/or project management, travel technology systems (GDS, OTAs, PMS and other distribution technology), or vendor relationship management.
Skills & Technical Experience
Experience leading medium‑to‑large partner integration initiatives, including requirements gathering, stakeholder communication, change management, and delivery, with hands‑on experience testing APIs and working with XML/JSON messaging.
Proven success operating as a Product Manager in modern, cross‑functional software environments, overseeing multiple products and collaborating effectively with engineering, design, and business stakeholders.
Strong analytical, project management, and communication skills, including the ability to define product goals and success metrics, provide in‑depth technical analysis and feedback to engineering and leadership, manage competing priorities, and adapt quickly within complex travel distribution ecosystems.
Please note that this is a hybrid position and requires going to the Guadalajara office 3-4 times per week.
If you're interested, please apply with your resume in English
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