Junior Account Manager_Customer Success | Bangalore, IND
India Full-time Junior Account Management
At a glance
Junior Account Management role at Fa Ertb Saasfaprod1. India · full-time.
Pay not stated Account Management salary
RoleAccount Management
SeniorityJunior
LocationIndia
EmploymentFull-time
PostedJul 15, 2026 · 3mo ago
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Manage key accounts, build account plans, and pursue assigned objectives and leadership-set targets
- Keep regular contact with major clients, answer their questions, and resolve complaints or problems promptly
- Coordinate with Delivery and Presales on monthly governance decks and project alignment
- Recommend Photon services, develop potential strategic customers, and monitor sales performance
- Maintain CRM records, produce reports and forecasts, support invoicing, and help recruitment fill engagement roles
What you bring
- At least two years in IT services across client partnerships, account management, or business development
- A bachelor’s degree in business, communications, or a related discipline
- Hands-on ability with Microsoft tools and customer relationship management software
- Customer service experience or similar work in a technology-related setting
- Strong communication skills and the ability to work independently or with a team
Who this fits
You’ll suit a junior account or customer success path that combines client ownership, sales development, reporting, billing coordination, and internal hiring support. The role is based in Bangalore, India and involves regular communication with major clients plus coordination across internal teams.
From the employer
As Junior Engagement Manager – Ind, the person will perform the following roles:
Responsibilities:
- Manage key accounts portfolio.
- Achieve assigned strategic account objectives and meet targets assigned by the leadership – should have account plans to achieve targets.
- Establish strong, long-term client relationships.
- Communicate with major clients on a regular basis and respond to specific queries.
- Work with Delivery and Presales to prepare monthly governance Deck and keeping track on project alignment
- Suggest solutions/Photon services to meet client needs.
- Handle complaints and problems in a timely and effective manner.
- Act as the liaison between key customers and internal teams.
- Identify and approach new potential strategic customers.
- Monitor sales performance metrics.
- Prepare monthly, quarterly and annual reports and forecasts.
- Update CRM and provide accurate revenue forecasts to the exec team.
- Working with Finance team for billing and invoicing.
- Work with internal recruitment team to hire and fill the roles within engagement.
Key requirements:
To be successful as a Junior Customer Success Manager, candidates should possess:
- 2+ years of experience in IT services in client partner, account management and business development roles
- A bachelor’s degree in business, communications, or a related field.
- Excellent hands on experience in MS tools.
- Strong interpersonal and communication skills.
- Experience in customer service or a similar role, preferably in a technology-related environment.
- Proficiency in using customer relationship management (CRM) software.
- The ability to work well both independently and as part of a team
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