Customer Account Manager at The Derek Stein Agency
At a glance
Manager-level Account Management role at People Solutions Center. Commerce Township · full-time · $55,000–$65,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Look after a personal-lines client portfolio, handling service needs as they arise
- Take care of policy updates, renewals, endorsements and billing questions
- Prepare accurate quotes and rates for insurance policies
- Coordinate with sales on prospective business, while recommending coverage as clients' needs change
- Keep clients informed and deliver a positive service experience to support retention
What you bring
- You’re committed to studying for and earning a Michigan Property & Casualty License
- You can learn personal insurance products, coverage choices and industry procedures
- You communicate well, build client relationships and manage competing tasks with close attention to detail
- You’re comfortable working across multiple computer systems and software applications
Who this fits
This role suits someone who enjoys client service and relationship-building, including people moving into insurance from customer-facing or financial services work. An existing Michigan Property & Casualty License is preferred, but you can start without one if you’re willing and able to earn it. The role is based in Commerce Township, Michigan.
From the employer
The Derek Stein Agency is growing, and we’re looking for a motivated, service-minded Customer Account Manager to join our Personal Lines team in Wolverine Lake, Michigan.
Looking to break into the insurance industry? We’d like to hear from you, too.
We believe some of the best insurance professionals come from careers where communication, responsiveness, problem-solving, organization, and customer service are essential. That could include hospitality, mortgage or financial services, account management, banking, customer service, military service or even a recent college graduate ready to begin a professional career.
An active Michigan Property & Casualty License is preferred, but it is not required at the time of hire. Candidates without a current license must be willing and able to obtain their Michigan Property & Casualty License. We’re looking for someone with the aptitude and motivation to learn about the industry, build strong client relationships, and grow with our agency.
Why Join The Derek Stein Agency?
• Competitive salary of $55,000–$65,000 (based on experience)
• 100% employer-paid Medical, Dental, and Vision insurance (for employee only)
• Bonus and commission opportunities
• Paid Time Off and vacation benefits
• Opportunity to grow your career with an established and respected agency
Customer Account Manager Requirements:
• Commitment to study for and obtain a Michigan Property & Casualty License.
• Ability and willingness to learn personal insurance products, coverage options, and industry processes is essential.
• Excellent communication and relationship-building skills.
• Ability to prioritize multiple responsibilities while maintaining exceptional attention to detail.
• Proficiency with multiple computer systems and software applications.
Customer Account Manager Responsibilities:
• Manage and service a portfolio of personal lines clients.
• Process policy changes, endorsements, renewals, and billing inquiries.
• Quote and rate insurance policies accurately and efficiently.
• Partner with the sales team to support new business opportunities.
• Build lasting client relationships through proactive communication and outstanding service.
• Assess clients' evolving insurance needs and recommend appropriate coverage solutions.
• Contribute to client retention efforts by delivering a positive and professional customer experience.
Location: Commerce Township, MI 48390
If you're looking for a place where your expertise is valued and your contributions make a meaningful impact, we encourage you to apply!
Not this one either?
Claude or ChatGPT reads the other 92,804 for you.
Get better matches →
