Customer Account Manager (non-management)

Boeing boeing.com Open · verified Sep 30, 2026

7 Locations Full-time Manager Account Management

At a glance

Mid-level Account Management role at Boeing. 7 Locations · full-time.

Pay not stated

RoleAccount Management

SeniorityManager

Location7 Locations

EmploymentFull-time

PostedSep 30, 2026 · 1d ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Serve as the regional point of contact for customers in the Landing Gear Exchange Program
Keep exchanges and daily program operations moving, while tracking delivery, quality and service-level goals
Set a regular meeting rhythm, share customer and regional program updates with leaders, and guide contract execution
Work with supply chain, supplier management and engineering teams to resolve operational, partner and technical issues
Track program costs, cash targets, contractual compliance and customer-impacting risks through to resolution

What you bring

At least five years supporting an integrated program team, including three years in direct customer-facing work
At least three years in aviation, with experience handling difficult situations involving customers or suppliers
Fluent English and Mandarin, plus experience with program management practices and executive presentations
Strong communication, problem-solving and detail skills

Who this fits

This is a non-management customer account role based in Beijing, Guangzhou, Xiamen, Shanghai, Wuhan or Taiwan, and it involves global travel. You need existing authorization to work in the listed locations; employment visa sponsorship and relocation assistance are unavailable. The position works China shifts.

From the employer

Customer Account Manager (non-management)

Company:

Boeing (China) Co. Ltd.

Boeing Global Services (BGS) has an opportunity for an experienced Customer Account Manager (CAM) - Asia (non-management position) who will support the overall program customer satisfaction and operational performance of the Landing Gear Exchange Program.

This position will be based in the region and will be the primary focal to support customers within the landing gear exchange program. This role will have the overall responsibility to manage customer expectations and deliver on key performance indicators (KPI’s) including but not limited to on time delivery (OTD), quality, program service levels, etc.

The CAM will also partner with the functions supporting the program, integrating with the supply chain teams for execution of the program and promoting quick resolution to issues as they arise. This role will provide opportunities to develop and maintain relationships and partnerships with internal and external customers, stakeholders, peers in support of one Boeing voice.

This position will be based out of Beijing, Guangzhou, Xiamen, Shanghai, Wuhan or Taiwan.

Position Responsibilities:

Customer focal in the region for the Landing Gear Exchange Program
Execute and support the landing gear exchanges and day-to-day operational activities associated with the Landing Gear Exchange Program
Communicate customer program health and region program health to leadership and across the program
Establish customer program operating cadence, and lead regular meetings
Set, communicate and lead execution of the customer Landing Gear Exchange (LGE) contract
Achieve operational, program cost and cash targets for the customer
Coordinate with Supplier Management to manage partner relationships and performance
Coordinate with Engineering to identify & resolve technical issues impacting the program
Drive compliance with contractual obligations
Support the program leader in the development of proforma terms and conditions (T&C’s), and support negotiations for potential customer contracts
Identify and mitigate risks and issues, ensure issue resolution, first pass quality, and timeliness to resolve issues impacting the customer experience and program health

Basic Qualifications (Required Skill/Experience):

At least 5 years’ experience supporting an integrated program team
At least 3 years in customer facing role - supporting day-to-day activities and direct engagement
At least 3 years in aviation related industry
Direct experience with external entities, either customers or suppliers, addressing challenging situations
Experience with Program Management Best Practices (PMBP)
Experience addressing both internal and employee escalations
Experience presenting to executive leadership
Strong communication and problem-solving skills
Fluent in both English and Mandarin Chinese language
Strong attention to details
Ability to travel globally

Preferred Qualifications (Desired Skills/Experience):

Proficiency in Microsoft Office- Excel, Word, and PowerPoint
Knowledge of aftermarket aerospace requirements and component exchange program
Experience administering a contract
Fluent in Cantonese
Ability to work and leverage data to generate meaningful insights
Stay organized with different priorities while demonstrating ability to multitask
Experience working on Tableau, Spotfire or other data analytic platforms

Other job related information:

· Candidates must have authorization to work in the listed locations and the Company will not be sponsoring Employment Visas.

· Benefits and pay are determined in line with local labor market practices. This is not an expat assignment.

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift Worker (China)