Customer Solutions Leadership Development Associate (Sales & Marketing)
Fa Eowa Saasfaprod1 Open · verified Sep 24, 2026 At a glance
Entry-level General Marketing role at Fa Eowa Saasfaprod1. Jacksonville · full-time · no salary stated · we estimate $51,000–$53,000.
Fa Eowa Saasfaprod1 has not published a salary for this role. The figure below is our estimate, not theirs.
Growth Roles summary, based on the employer's posting.
What you'll do
- Answer customer web inquiries and calls by interpreting car movement records and spotting shipment problems
- Track service issues in Salesforce, coordinating fixes with analysts, field operations, and other teams
- Keep customers updated on recovery actions, including curfews, holiday plans, and derailments
- Use account service metrics to plan responses to recurring problems and coordinate with Service Design, Customer Accounting, and Sales and Marketing
What you bring
- A completed four-year degree in an approved business, technical, mathematics, statistics, economics, or computer science field before starting
- An overall GPA of at least three on a four-point scale
- Strong written and verbal communication, Microsoft Office ability, and sound judgment on complex business issues
Who this fits
You’ll suit an early-career customer-facing role that combines shipment problem solving, service recovery, and coordination across business teams. The position is based onsite in Jacksonville, with work hours that can vary and may include a non-standard week. The leadership development program is expected to start in June 2027.
From the employer
Job Summary
Fortune 500 company seeking future business leaders to help foster growth, efficiency and innovation as a Sales & Marketing – Leadership Development Associate (LDA). The primary responsibilities for the Associate will include interacting with CSX customers, responding to questions/concerns about shipments and the service CSX is providing. Serves as customer advocate within the organization. Researches and resolves customer issues and monitors progress. Communicates progress on service recovery and problem resolution to appropriate CSX business partners and the customer proactively. Documents service issues and provides written and oral responses to customers. Communicates tactical service plan changes to key and assigned customers ensuring the impact of changes are accurately and appropriately communicated.
About the Leadership Development Program
The CSX Leadership Development Program is an 18-month professional development experience designed to provide associates with meaningful exposure to CSX operations, business functions, and leadership. Through a combination of structured learning, training opportunities, mentorship, field experiences, networking events, and collaborative development activities, associates gain a broad understanding of the railroad industry while building the skills needed to succeed in a dynamic business environment.
Throughout the program, associates will strengthen their leadership capabilities, expand their business acumen, and develop professional competencies that support long-term career growth. By the conclusion of the program, participants will be equipped with the knowledge, experience, and confidence to influence decisions, drive innovation, and contribute strategically to CSX's continued success.
Please Note: The CSX Leadership Development Program is expected to begin in June 2027. Early-start opportunities may be available for candidates who graduate prior to the official program start date.
Primary Activities and Responsibilities
- Respond to inbound web inquiries and phone calls from customers, interpreting car movement records and identifying problems.
- Document and coordinate the resolution of service issues utilizing Salesforce and working with Customer Service analysts, field operations, and others to escalate recurring service issues.
- Provide consistent and timely information to customers regarding the actions being taken to resolve service issues.
- Communicate with assigned or key customers regarding curfews, holiday plans, derailments, etc. in a proactive manner.
- Review service metrics for assigned or key accounts and develop comprehensive plans to address recurring service problems.
- Coordinate/communicate with Service Design, Customer Accounting, and Sales and Marketing on issues affecting assigned or key customers.
- Miscellaneous activities and responsibilities as assigned by manager
Minimum Qualifications
- Bachelor’s Degree/4-year degree in Business Administration, Business Management, Information Science, Engineering, Mathematics, Statistics, Economics, Computer Science. Required to be completed prior to start date with a GPA of at least 3.0 (based on a 4-point scale) overall
Preferred Qualifications
- Graduate Degree completed prior to start date
- One or more years of work experience
- Grade point average of 3.5 or higher (based on a 4-point scale) in the related major field of study for your highest degree
Knowledge and Skills:
- Ability to deliver presentations to senior level audiences
- Ability to analyze complex business issues and make sound business decisions
- Strong oral and written communication skills
- Microsoft Office skills
- Knowledge of corporate financial principles and practices
Knowledge and Skills:
- Ability to deliver presentations to senior level audiences
- Ability to analyze complex business issues and make sound business decisions
- Strong oral and written communication skills
- Microsoft Office skills
- Knowledge of corporate financial principles and practices
Job Requirements
- Work inside an office environment
- Work hours may vary in length and schedule (may include a non-standard work week)
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