Key Account Manager
At a glance
Manager-level Account Management role at Experian. Milan · full-time · no salary stated · we estimate €40,000–€61,450.
Experian has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Win new clients by qualifying prospects, then expand current accounts through relevant cross-sell and upsell opportunities
- Build account plans and contact approaches that support revenue goals across existing customers
- Explain Experian's propositions in terms of client needs, while keeping up with the market and competitors
- Forecast monthly, manage client debt, and meet contact, retention and growth KPIs
- Spot regulatory risks, recommend ways to reduce them, and escalate issues promptly
What you bring
- At least ten years in consultative sales, preferably in software or data
- Knowledge of the financial sector, with connections across banks, financial firms or payment institutions
- You can translate complex propositions into business value and negotiate with commercial judgment
- You build durable business relationships and communicate clearly in writing and conversation
Who this fits
This is a senior, field-based sales role focused on retaining and growing existing accounts while also pursuing new prospects. You should be comfortable working independently and demonstrating leadership of others. The role is based in Milan and is hybrid.
From the employer
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
To achieve revenue targets through the retention and growth of existing customers (T1, T2, T3) and hunting prospects. Is field based.
Sales
- Identify new clients and qualify new opportunities
- Identify key contacts within existing accounts; cross selling and upselling accordingly
- Develop and maintain account plan to support revenue goals and objectives
- Build and implement an effective contact strategy
Processes
- Understand Experian's proposition and be able to articulate this in the context of the client/s requirements. Have broad
- knowledge of the market we operate in and our competitors
Client
- Forecast accurately and consistently on a monthly basis and effectively manage client debt
Operational
- Ensure all KPIs surrounding client contact, retention, and growth are met.
Customer
- Actively contribute to a culture that achieves the business goals, delights customers and keeps consumer advocacy at the heart of everything we do.
- Ensure that good client / consumer outcomes are at the centre of all operational activity and decision making.
- Deliver great clients and consumers service and seek to exceed client / consumer expectations.
Regulatory, Governance and Control
- Adhere to all regulatory requirements within role responsibility and escalate issues quickly.
- Pro-actively identify risks and make recommendation to mitigate these.
- Understand and adhere to specific regulatory obligations and company policies and procedures.
Performance Management
- Understand and participate in Elevate Performance ensuring stretching personal objectives, a personal development plan and regular self and team feedback.
- Comply with the Training and Competency requirements and complete required training in a timely manner.
Knowledge, Skills and Experience
- Drive, determination and the ability to self-motivate
- Ability to build and sustain effective business relationships
- Fluency in data, analytics and business process management
- Proven ability to articulate complex propositions in terms of business value
- Excellent commercial acumen and negotiation skills
- Outstanding networking and communication skills
- Strong written communication
- Demonstrable leadership of others
- Key Account Manager Senior
- 10 years experience in consultive sales roles, ideally in the sortwere / data industry
- Knowledge / Network about financial industry (banks / financial house / payment institutions / ...)
CCNL: Metalmeccanico
Salary range = 52.100,00 - 67.750,00
Level=EB8
The indicated range serves as a reference point. The final package will be determined during the selection process based on objective, gender-neutral criteria.
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
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