Analista de Customer Success Pleno - Vaga Exclusiva para Pessoas com Deficiência (PcD)
At a glance
Mid-level Customer Success role at Experian. São Paulo · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Lead onboarding sessions on the products and solutions each customer has contracted
- Tailor training and customer conversations to each account’s profile, needs, and level of maturity
- Learn customers’ businesses and pain points, then suggest ways to improve product use
- Build upsell and cross-sell opportunities and keep accounts engaged through planned follow-ups
What you bring
- Experience in customer success, account management, or a commercial role
- Strong communication skills for strategic customer conversations, with a consultative, results-focused approach
- You bring organization and discipline to managing customer relationships
Who this fits
This mid-level role suits someone who can guide customers consultatively, support product adoption, and spot expansion opportunities. It is an on-site position in São Paulo and is reserved for people with disabilities.
From the employer
Experian es una empresa global de datos y tecnología que impulsa oportunidades para personas y negocios en todo el mundo. Ayudamos a redefinir prácticas de préstamos, descubrir y prevenir el fraude, simplificar la atención médica, crear soluciones de marketing y obtener perspectivas más profundas del mercado automotriz, todo utilizando nuestra combinación única de datos, análisis y software. También asistimos a millones de personas a alcanzar sus metas financieras y ayudarles a ahorrar tiempo y dinero.
Operamos en una variedad de mercados, desde servicios financieros hasta atención médica, automotriz, agroindustria, seguros y muchos otros segmentos industriales.
Invertimos en personas y nuevas tecnologías avanzadas para desbloquear el poder de los datos. Como empresa del índice FTSE 100, cotizada en la Bolsa de Valores de Londres (EXPN), contamos con un equipo de 22,500 personas en 32 países. Nuestra sede corporativa está en Dublín, Irlanda. Obtenga más información en experianplc.com.
Buscamos um(a) profissional de Customer Success para garantir a adoção, o engajamento e a geração de valor para os clientes por meio de uma atuação consultiva e estratégica. O objetivo é fortalecer o relacionamento com a carteira, impulsionar resultados e identificar oportunidades de expansão de negócios.
- Conduzir treinamentos de onboarding sobre os produtos e soluções contratadas
- Adaptar treinamentos e abordagens de acordo com o perfil, necessidades e maturidade de cada cliente;
- Entender o negócio do cliente e suas principais dores
- Identificar e desenvolver oportunidades de expansão (upsell e cross-sell)
- Sugerir melhorias no uso dos produtos
- Realizar contatos periódicos (follow-ups estratégicos)
- Experiência prévia em Customer Success, Account Management ou áreas comerciais
- Excelente comunicação e habilidade para conduzir conversas estratégicas com clientes
- Perfil consultivo e orientado a resultado
- Organização e disciplina
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
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