ServiceNow Developer - FSM / CSM
IN_Bangalore IN_HyderabadIN_Noida +1 Full-time Mid-level Customer Success
At a glance
Mid-level Customer Success role at Evorait. IN_Bangalore · full-time.
Pay not stated
RoleCustomer Success
SeniorityMid-level
LocationIN_Bangalore
EmploymentFull-time
PostedJan 31, 2025 · 20mo ago
Also hiring inIN_Hyderabad, IN_Noida, IN_Pune
Role brief
Growth Roles summary, based on the employer's posting.
What you'll do
- Build and deliver complex ServiceNow solutions against customer requirements
- Configure custom ServiceNow applications and modules for project implementations
- Coordinate with peers to keep delivery within schedule, budget, and scope
- Help other technical domains meet their ServiceNow integration needs
- Create workflows, scripts, and integrations using ServiceNow APIs and web technologies
What you bring
- Two to five years of hands-on ServiceNow implementation experience
- A ServiceNow CSA certification is required for this role
- A relevant computer science, information science, electronics, or MCA/M.Tech qualification
- Working knowledge of ServiceNow ITSM modules, scripting, web services, and system integrations
Who this fits
You’ll suit a mid-level developer who can troubleshoot clearly, present to client stakeholders, and influence through consultation. The work fits someone experienced with ServiceNow ITSM and interested in FSM or CSM implementations. Bangalore employees work from their office twice a week under the hybrid arrangement.
From the employer
Evora is an international system integrator with focus on mobile and user experience (UX). We are a trusted partner for innovative digital maintenance and service solutions for global and regional customers in Europe, North America, Asia & Pacific. As SAP Gold Partner, Service Now Specialist and Click partner (by Salesforce), we offer consulting services, software development, quality assurance services and system integration based on standard components and products, as well as support & application management. By implementing best-practice solutions while optimizing their processes we help our customers to be successful in tomorrow's world.
The wisdom, knowledge and experience of Evora employees at implementing complex workforce management solutions is what sets us apart. We look for the best to hire and to keep. The attractive combination of high-value consulting services with a competitively priced remote development team has proven to be successful in projects worldwide. With a solid growth, currently 450+ Evorians are working in offices in India, US, Brazil, Germany, Austria, Spain and Switzerland.
Why you would love to join us
Our values – Collaboration, Commitment, Evolution, Entrepreneurship, Happiness, and Trust
Company culture - We value team cooperation and work together in integrated virtual teams to serve our customers. As a company, we are committed to sharing our success with our employees, both in the form of an exceptionally good company culture and through financial participation.
Hybrid mode of working – Our Organization follows hybrid work culture where employees can work twice a week from their respective office space.
Great place to work – We are proud to be certified and awarded multiple times as one of the best places to work for any individual.
Buddy program – We have a buddy program included in our hiring process which gives an insight to the new joiner about the team, technology n culture before joining us to connect better.
Growth and learning – Evora provide various platforms for upskilling in the form of sessions and training which helps an individual to enhance his/her skills. Udemy access provided by the company for upskilling.
Benefits – Transportation, Lunch provided in the office, flexibility, Internet and mobile reimbursement, different hub locations, Insurance and many more.
The wisdom, knowledge and experience of Evora employees at implementing complex workforce management solutions is what sets us apart. We look for the best to hire and to keep. The attractive combination of high-value consulting services with a competitively priced remote development team has proven to be successful in projects worldwide. With a solid growth, currently 450+ Evorians are working in offices in India, US, Brazil, Germany, Austria, Spain and Switzerland.
- Work on ServiceNow-based projects
- Develop and implement complex solutions to meet customer requirements
- Configure and implement custom applications/modules
- Align closely with peers to ensure delivery on time, on budget, on scope
- Support teams working in other domains to satisfy integration needs
- Advanced experience with ServiceNow implementations with 2-5 years of Experience in ServiceNow
- B.E./ B.Tech (Computer Science, Information Science, Electronics and Communication)
- MCA/M.Tech (Computer Science)
- Advanced experience with ServiceNow implementations with 2-5 years of Experience in ServiceNow
- Strong communication, Strong presentation and writing skills
- Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members
- Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP,etc.)
- System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP.
- Nice to have ServiceNow customer implementation of FSM /CSM.
- ServiceNow CSA certification is required.
- Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application
- Experience with extending the ServiceNow schema to custom applications
- Exposure to ServiceNow platform capabilities and tools like Discovery and Orchestration and other applications like ServiceWatch, GRC etc.,
- Understands technical and functional design requirements related to ServiceNow
- Create and manage scripts and workflow
- Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell).
- A fundamental understanding of ITSM, ITIL or CMDB
- Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system
- Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs
- Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications
- Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly
- Custom UI Changes with usage of Web Technologies such as DOM, HTML changes
- Experience with ServiceNow's ServiceWatch and/or Discovery tools
- Experience presenting and conducting demo reviews with client stakeholder
Why you would love to join us
Our values – Collaboration, Commitment, Evolution, Entrepreneurship, Happiness, and Trust
Company culture - We value team cooperation and work together in integrated virtual teams to serve our customers. As a company, we are committed to sharing our success with our employees, both in the form of an exceptionally good company culture and through financial participation.
Hybrid mode of working – Our Organization follows hybrid work culture where employees can work twice a week from their respective office space.
Great place to work – We are proud to be certified and awarded multiple times as one of the best places to work for any individual.
Buddy program – We have a buddy program included in our hiring process which gives an insight to the new joiner about the team, technology n culture before joining us to connect better.
Growth and learning – Evora provide various platforms for upskilling in the form of sessions and training which helps an individual to enhance his/her skills. Udemy access provided by the company for upskilling.
Benefits – Transportation, Lunch provided in the office, flexibility, Internet and mobile reimbursement, different hub locations, Insurance and many more.
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