Account Manager

EveryMatrix everymatrix.com Open · verified Sep 23, 2026

București Manager Account Management

At a glance

Mid-level Account Management role at EveryMatrix. București.

Pay not stated

RoleAccount Management

SeniorityManager

LocationBucurești

PostedSep 25, 2025 · 12mo ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Build lasting relationships with key clients and handle their communications, escalations, and service needs
Learn each client's goals, then surface opportunities to expand their use of products and services
Train clients through product demonstrations and help them get more value from the solutions
Use client data to spot trends, improve ROI, and suggest practical changes
Gather and prioritize feature needs while explaining the product roadmap and upcoming releases

What you bring

Two to three years in account management, preferably within SaaS, payments, or iGaming
Working knowledge of payments, marketing, affiliates, customer service, and content functions
Strong spoken and written English, with clear communication and relationship-building skills
Comfort using CRM systems and Microsoft Office, plus the ability to turn data into recommendations

Who this fits

This role suits a client-facing account manager who can coordinate Sales, Delivery, Product, and Operations while handling platform-related client needs. You should be comfortable with occasional travel to industry events across Europe and working from București, with hybrid work available after the first three months.

From the employer

About us:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 300 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1400 passionate individuals spread across twelve countries in Europe and Asia, we're all united by our love for innovation and teamwork.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.

About the job:

We are seeking a dynamic and client-focused Account Manager to join our team, supporting the Platform division. You will be the primary liaison between our clients and internal teams, ensuring seamless service delivery, identifying growth opportunities, and driving customer satisfaction.

What you'll get to do:

• Build and maintain strong, long-term relationships with key clients.

• Act as the main point of contact for client communications and escalations.

• Understand client business goals and proactively identify upsell and cross-sell opportunities.

• Deliver product training and demos to clients, ensuring they maximize the value of our solutions.

• Collaborate with internal teams (Sales, Delivery, Product, Operations) to meet client expectations.

• Analyze client data to identify trends, optimize ROI, and recommend improvements.

• Coordinate and prioritize client requests for new features or services.

• Represent the company at industry events across Europe (occasional travel required).

• Stay updated with industry trends, product updates, and best practices.

• Help the delivery team collect, verify, and prioritize clients' technical and non-technical requirements for new product features.

• Ensure clients clearly understand the product development roadmap and upcoming releases.

What You need to know:

• 2–3 years of experience in Account Management, preferably in SaaS, payments, or iGaming.

• Solid understanding of online business functions: payments, marketing, affiliates, customer service, and content.

• Familiarity with player account management, wallet systems, fraud prevention, and responsible gaming tools is a plus.

• Strong communication and interpersonal skills in English (written and spoken).

• Analytical mindset with the ability to interpret data and provide actionable insights.

• Proficiency in CRM tools and Microsoft Office Suite.

• Self-motivated, organized, and able to thrive in a fast-paced, collaborative environment.

Here's what we offer:

· Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.

· Stay Healthy: 3 sick leave days per year, no doctor's note required.

· Hybrid work schedule is available after the first three months of employment, with up to 50 days of work from home per year.

· Benefit from two Free Fridays each year, limited to one per quarter.

· Support for New Parents:

- 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.

- 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

Our office perks include parking, on-site massages, and frequent team-building activities in various locations. And did we mention our amazing office space complete with its own pool and gym?

Benefits & Perks:

· Daily catered lunch or monthly lunch allowance.

· Private Medical Subscription.

· Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

EveryMatrix is a member of the World Lottery Association (WLA) and the European Lotteries Association. In September 2023, it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.