Customer Success Engineer
Vienna Full-time Mid-level Customer Success
At a glance
Mid-level Customer Success role at Enpulsion. Vienna · full-time.
Pay not stated
RoleCustomer Success
SeniorityMid-level
LocationVienna
EmploymentFull-time
PostedAug 17, 2026 · 5w ago
Role brief
Growth Roles summary, based on the employer's posting.
What you'll do
- Serve as the technical contact for key customers across pre-sales, integration, testing, and orbital operations
- Translate customer needs into compliance matrices and support Sales with technically grounded guidance
- Help customers integrate and operate ENPULSION products, including Assembly, Integration, and Testing activities
- Review telemetry and thruster anomalies, then use Python scripts to automate analysis and recommend operating parameters
- Run customer tests and workshops while documenting anomalies, operational findings, and technical information clearly
What you bring
- A technical or scientific qualification, ideally a master’s in engineering, physics, or mechanical engineering
- At least three years of professional work in aerospace or a related field
- Working knowledge of Python, electronics design and operation, and satellite systems
- Strong spoken and written English, with the ability to explain difficult technical topics clearly
- Willingness to travel to customer sites when required
Who this fits
This suits a mid-level aerospace professional who can work independently while serving as a clear technical partner to customers, Sales, and engineering teams. You’ll work from Vienna and may need to travel to customer facilities. The role is full time at thirty-eight and a half hours per week.
From the employer
Join ENPULSION as a Customer Success Engineer (f/m/x) and support our customers throughout their spacecraft missions - from pre-sales, to integration and testing, to on-orbit operations. You’ll act as the key technical partner, ensuring smooth product performance, clear communication, and successful mission outcomes in the fast-growing space industry.
Key responsibilities:
Type of contract: Full time position with 38.5 hours/week
Salary: The minimum base salary for this position starts at EUR 2918,14 gross per month, with a planned significant overpayment depending on your professional experience and qualifications.
Our benefits include:
Key responsibilities:
- Act as the main point of contact for project- and program management of key customers.
- Analyze customer requirements and develop compliance matrices to ensure alignment with customer needs and expectations.
- Provide technical support to the Sales team.
- Support customers with integration and operation of ENPULSION products.
- Provide technical support in the Assembly, Integration, and Testing (AIT).
- Contribute to the development and continuous improvement of ground support equipment.
- Manage and facilitate customer tests and workshops.
- Initiate, actively support and report on non-conformance processes and anomaly reviews in accordance with established processes.
- Analyze and review on-orbit telemetry, focusing on operator command sequences and thruster anomalies.
- Automate telemetry analysis with Python scripts.
- Recommend strategies and operational parameters based on telemetry and product performance.
- Provide on-orbit operations support to ensure products perform optimally in space.
- Deliver clear, concise, and well-written technical documentation.
Type of contract: Full time position with 38.5 hours/week
Salary: The minimum base salary for this position starts at EUR 2918,14 gross per month, with a planned significant overpayment depending on your professional experience and qualifications.
- Technical or scientific education (FH/University/UAS/HTL), ideally a Master’s in Engineering, Physics, or Mechanical Engineering.
- 3+ years of professional experience in aerospace or a related industry
- Understanding of electric propulsion systems used for satellite mobility is beneficial.
- Knowledge of satellite systems, launch services, or space data platforms is a plus.
- Knowledge of Python programming language.
- Solid understanding of electronics design and operation.
- Familiarity with manufacturing processes desirable.
- Experience with documentation tools, simulation software, or mission planning tools, as well as collaborative platforms (JIRA).
- Familiarity with space industry standards and regulatory frameworks (e.g., ECSS, ITAR).
- Excellent English communication skills (spoken and written).
- Strong ability to explain complex technical issues to customers clearly and concisely.
- Willingness to travel to customer facilities as needed.
- Proactive, organized, and disciplined approach to independent work.
- Passionate about contributing to a fast-growing business and high-performing team.
Our benefits include:
- 25 days of paid vacation, plus additional compulsory paid days off
- Choice between a KlimaTicket (Metropol region), a parking space or cantina vouchers for on-site dining
- Role-dependent FlexTime and home office options
- Monthly team lunches and regular team-building events
- Learning & development budget to support your continued growth
- Firmenradl - Bike Leasing Program
- Office located at VIE Airport City with access to:
- FitFabrik Fitness Center
- Airport Health Center
- Shops, restaurants, and Crew Shop discounts
- VIE Community App for news and deals
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