Customer Engineer - UPS / AC Power Catania, Sicily, Italy
At a glance
Mid-level Solutions & Sales Engineering role at Egup. Rome.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Commission and maintain UPS and battery systems at customer sites across the region
- Test system settings, diagnose mechanical and electrical faults, and repair equipment failures
- Complete assigned work accurately and on schedule, using approved Vertiv tools
- Handle regional emergency standby coverage and keep Call Control informed
- Build strong working relationships with customers, salespeople, distributors, and internal supervisors
What you bring
- A technical diploma in electrical or electronics engineering, or an equivalent qualification
- Hands-on technical service or testing experience with AC Power equipment
- Previous field service work plus proficiency with Word, Excel, Outlook, and similar office software
- Strong customer service and communication skills, with effective planning under pressure
- A clean, valid driving licence
Who this fits
You’ll suit a field-based technical service role focused on UPS, battery, power distribution, and site monitoring equipment. The job is based in Catania, Sicily, includes emergency standby within the region, and requires regular customer interaction. You’ll need to work independently while coordinating with Call Control and department leadership.
From the employer
We are looking for Customer Engineer UPS/AC Power to join our team in Catania, Sicily, Italy
At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
We are looking for Customer Engineer UPS/ AC Power to join our team in Catania, Sicily, Italy
As Customer Engineer UPS/AC Power you will be responsible for start ups, maintenance, and emergency repairs for Vertiv UPS, battery, power distribution, and site monitoring equipment. Required to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area. Maintain continuous communications with Call Control and the department Manager/Supervisor.
What kind of work will you be doing?
- Maintenance and commissioning of UPS systems and battery systems at the customer's site
- Testing of system parameters and processes, mechanical and electrical troubleshooting, and repair of malfunctions
- Documentation and realization of the assignments on time and on target
- Usage of all necessary tools within the VERTIV policies
- Emergency Standby within the region
What will make you successful?
- Technical Diploma in Electrical/Electronics Engineering or equivalent
- Experience of working in a technical service or test environment of AC Power equipment essential
- Computer Literate (All office associated programs such as, word, excel, outlook)
- Previous field service experience essential
- Excellent customer service skills
- Strong communication skills
- Self starter, ability to plan , organise and manage time effectively with an ability to work under pressure
- Clean Valid driving licence
If YOU are the person we are looking for, feel free to apply and let's start drafting your future career in a healthy and growing environment!
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
The anticipated salary range for this role in Catania, Sicily - Italy locality is between 32,449 Euros to 40,561 Euros gross per year (based on a full-time working week). Certain roles may be eligible for variable compensation and benefits. Where applicable, a comprehensive overview of the full benefits package and any additional compensation will be provided during the recruitment process in accordance with local legal requirements. Compensation is determined based on objective, gender-neutral criteria, including skills, experience, and job responsibilities.
The applicable National Collective Bargaining Agreement (CCNL) for this role is Metalmeccanico Industria
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