Customer Engineer (Koelmonteur) - Thermal - Netherlands
Egup Open · verified Oct 21, 2026 At a glance
Mid-level Solutions & Sales Engineering role at Egup. Netherlands · no salary stated · we estimate €66,500–€100,000 across the Netherlands.
Egup has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Answer customer calls, start thermal systems, and complete planned servicing or urgent repairs
- Keep safety procedures, job records, and customer updates accurate throughout each service visit
- Spot additional service opportunities and help improve system reliability and performance
- Coordinate work with technical teams and the Call Control center while managing your schedule
- Represent the company professionally during independent, customer-facing field assignments
What you bring
- A refrigeration, air-conditioning, or related qualification such as City & Guilds or BTEC
- Hands-on servicing experience with environmental, HVAC, or cooling equipment
- A valid driving licence and readiness to travel throughout the Netherlands, with occasional overseas trips
- Computer skills and the ability to communicate clearly in English
Who this fits
This suits a technically minded field engineer who enjoys independent troubleshooting, customer contact, and ongoing learning. You will work mainly around Amsterdam, with broader Netherlands coverage, occasional international travel, overnight stays, and some lifting up to 35 kilograms. The job includes full-time hours, frequent late or weekend work, and a 24/7 on-call rota.
From the employer
Field Service Engineer (Koelmonteur) - Thermal (Netherlands)
Location: Netherlands Field based - 80% of work in Amsterdam region, 20% Netherlands wide.
Schedule: Full-time, with participation in 24/7 on-call rotation.
Who are we?
At Vertiv, we’re on a mission to power the people and technologies that keep the world connected. From data centers to telecom networks and industrial facilities, our solutions ensure that critical systems stay online — no matter what.
With over $6.9 billion in revenue and operations spanning nearly 70 countries, Vertiv offers the stability of a global leader and the excitement of a fast-evolving industry.
About the Role
Vertiv is hiring a Field Service Engineer – Thermal to join our Benelux team. In this role, you’ll work hands-on with cutting-edge environmental and cooling systems, providing start-ups, maintenance, and emergency repairs for our customers across the Netherlands.
You’ll be the face of Vertiv in the field, ensuring that mission-critical systems run smoothly, safely, and efficiently. This is a customer-facing, technical position ideal for individuals who enjoy problem-solving, working independently, and continuously learning in a high-tech environment.
Key Responsibilities
You’ll respond to customer service calls, perform scheduled maintenance and emergency repairs, and manage start-ups for Vertiv’s thermal and environmental systems. You’ll ensure compliance with all safety standards and procedures, maintain accurate records of your work, and keep customers informed at every stage. You’ll also identify service opportunities, support continuous improvement, and contribute to the overall reliability and performance of our systems.
You’ll collaborate closely with our technical teams and Call Control center, plan and manage your service activities efficiently, and represent Vertiv with professionalism and a customer-first mindset.
What You’ll Bring
We’re looking for a self-motivated, organized, and technically minded individual with strong problem-solving abilities. You should have:
- A qualification in Refrigeration, Air Conditioning, or a related discipline (City & Guilds, BTEC, or equivalent).
- Experience servicing environmental, HVAC, or cooling systems.
- A valid driving license and willingness to travel across the Netherlands (and occasionally abroad).
- Computer literacy and clear English language communication skills.
- A strong focus on customer service, safety, and quality.
Work Environment
This role involves field-based work across the Netherlands, occasional overnight stays, and participation in a 24/7 on-call rota. Some heavy lifting (up to 35kg) may be required. A significant amount of after hours and weekend work, frequently scheduled with little notice.
You’ll receive full training, modern tools, and the support of a dedicated technical network that values safety, integrity, and teamwork.
Benefits
- Competitive base salary
- Salary of 38 hours based on our Collective Labor Agreement - Metal & Technology
- You work 40 hours a week and use this to build up ADV days
- Travel time, Overtime, Out of hours pay
- Lease car in accordance with Vertiv Benelux B.V. Car policy + fuel card
- 8% holiday allowance
- 25 vacation days and 13 ADV days per year
- Monthly flexible allowance
- Pension with PMT
- Laptop and mobile phone for business use
- Sick leave insurance after dismissal (WIA)
- Flex income plan (1% of annual base salary for wellbeing, eco-home improvements, extra pension, or ADV payout)
The successful candidate will embrace Vertiv's Core Principals & Behaviours to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
* Customer Focus
* Operational Excellence
* High-Performance Culture
* Innovation
* Financial Strength
OUR BEHAVIORS
* Own It
* Act With Urgency
* Foster a Customer-First Mindset
* Think Big and Execute
* Lead by Example
* Drive Continuous Improvement
* Learn and Seek Out Development
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers.
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