Marketing Representative In House
At a glance
Mid-level General Marketing role at Efuq. Lahaina · full-time · $90,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- You engage owners, guests, and visitors with a professional, welcoming approach
- You learn guests’ travel interests and invite eligible people to vacation ownership presentations
- You schedule presentations, previews, and mini-vacation packages accurately
- You suggest dining, attractions, and island activities in a concierge-style manner
- You keep guest and appointment details accurate in approved systems
What you bring
- You have at least one year in sales, hospitality, concierge, retail, or another guest-facing setting
- You have two years of proven customer service experience
- You communicate professionally in person, by email, and over the telephone
- You can use computers at an intermediate level and learn new systems
- You have a high school diploma, English proficiency, and availability for evenings, weekends, and holidays
Who this fits
This role suits you if you enjoy meeting people, starting conversations, and working toward performance-based results. Previous timeshare experience is helpful but not required, while Maui knowledge and premium customer service experience are advantageous. The Lahaina role requires a flexible schedule that includes evenings, weekends, and holidays.
From the employer
At Hilton Grand Vacations, we seek professionals who take pride in engaging with guests, crafting connection through conversation, and representing a distinguished brand. This In‑House Marketing Representative role is guest‑facing and performance‑based, offering clear expectations, strong earning potential, and guided support as you get started.
This role is for someone who loves being out front—meeting people, starting conversations, and crafting a positive first impression. As an In‑House Marketing Representative, you’ll spend your day engaging owners and guests, learning about their travel interests, and inviting eligible guests to attend vacation ownership presentations and previews. Your success comes from quality conversations, thoughtful qualification, and accurately scheduling appointments.
If you’ve worked in sales, hospitality, concierge services, retail, customer experience, or vacation ownership, this role will feel familiar. Previous timeshare experience is excellent, but not required.
Why Team Members Love Working With Us
We are proud to provide full‑time Team Members with an industry‑leading benefits package, including:
- Compensation: $17.00 per hour, plus commission and bonuses governed by a compensation plan. Marketing Concierge have targeted annual earnings of $90,000, with top performers earning more based on individual results.
- Day One Medical Coverage: Medical, dental, and vision insurance starting your first day.
- Generous Paid Time Off: Vacation, sick time, and paid parental leave.
- Financial Benefits: 401(k) with company match, life insurance, and an employee stock purchase program.
- Career Growth & Development: Tuition reimbursement for job‑related degrees and certifications.
- Exclusive Travel Perks: Team Member discounts, travel programs, and resort benefits.
- Award‑Winning Culture: Hilton Grand Vacations has earned four out of five stars for work‑life balance and family‑friendly benefits and is recognized by Newsweek as one of America’s Greatest Workplaces for Parents & Families.
For more than 30 years, we’ve been honored by the loyalty of our Owners, Members, and Guests—and our continued success is driven by the passion and professionalism of our Team Members across resorts, call centers, and corporate offices.
Schedule Details
Marketing Representatives work a flexible schedule, which includes weekends and holidays, based on guest travel patterns and business needs.
As an In House Marketing Representative, you will be responsible for:
- Engaging owners, guests, and visitors in a professional, friendly way
- Starting natural conversations to understand guest interests and travel preferences
- Booking vacation ownership presentations, previews, and mini‑vacation packages for eligible guests
- Offering concierge‑style recommendations for dining, attractions, and island experiences
- Representing Hilton Grand Vacations with confidence, care, and attention to detail
- Keeping appointment and guest information accurate using approved systems
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- At least one year of experience in sales, hospitality, concierge services, retail, or another guest‑facing role
- 2 years of proven customer service experience
- Strong professional verbal, interpersonal, guest relations, and etiquette skills in-person, over email, and on the telephone
- Intermediate computer proficiency with the ability to learn.
- Ability to work a flexible schedule including evenings, holidays, and weekends
- High school diploma or equivalent
- Proficiency in English
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous timeshare or vacation ownership experience
- Experience in a performance-based position with a commission component
- Background in luxury or premium customer service
- Proven understanding of Maui Island, including attractions, dining, and tourist activities
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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