In House Marketing Representative (VIP)
Efuq Open At a glance
Mid-level General Marketing role at Efuq. Orlando · full-time · no salary stated · we estimate $58,375–$71,875.
Efuq has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Call owners, renters and exchangers before arrival, then confirm tours to help guests keep their reservations
- Check tour availability to prevent overbooking and complete the paperwork for each scheduled presentation
- Screen guests for gift eligibility, offer courtesy tours when appropriate and follow gifting procedures to manage costs
- Answer resort questions, direct guests to relevant services and share only approved materials
- Keep location standards in place and escalate guest concerns to management
What you bring
- At least one year in customer service
- At least six months of successful timeshare sales or marketing experience
- You can learn and use several customer service software applications, and communicate professionally in person, writing and by phone
- You speak, read and write English fluently
Who this fits
This role suits someone with customer service experience and a background in timeshare sales or marketing who can handle guest-facing conversations and appointment coordination. The position is onsite in Orlando and requires a flexible schedule that includes weekends and holidays.
From the employer
Our In-House Marketing Representative (VIP) entails generating leads and booking qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers.
You will also provide both customer and concierge services to all guests projecting a professional company image.
Schedule Details: Our Marketing Concierge will work a flexible schedule to include weekends and holidays.
Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement.
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth.
We believe that at the core of our company’s success are our Team Members!
Why do Team Members Like Working for us:
- Health Benefits
- Excellent earnings package and uncapped commissions.
- Outstanding health care options (medical, dental, and vision that encourage preventative care).
- Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
- All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
- Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants.
Pass the savings on to family and friends since HGV allows you to share additional discounted room nights.
...And so much more!
Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Most Loved Workplaces® list consecutively in 2021 and 2022, awarded two sought-after Stevie® Awards in The 20th Annual American Business Awards® including a Gold Stevie for Company of the Year – Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation’s “Best Adoption-Friendly Workplaces” list and becoming a Great Place to Work® certified company in 2022.
- Conducting pre-arrival calls to owners, renters, and exchangers.
- Confirming appointments with guests to ensure tour reservations and improve show rate.
- Complete required paperwork accurately and completely for each tour. Checks availability so as to not overbook tour waves.
- Ensuring guests meet minimum eligibility for gifts as provided or promotes a courtesy tour.
- Following gifting procedures to ensure costs are met monthly.
- Providing location-related guest service to resort guests and visitors, including advising guests to resort services for specific assistance or information.
- Distributing only HGV-authorized information, collateral, and materials.
- Maintaining location operating standards.
- Carrying out all other reasonable requests by management that one is capable of performing.
- Contacting appropriate management with any guest issues.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Experience in customer service for at least a year is vital.
- Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry.
- Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
- Professional verbal, interpersonal, guest relations and etiquette skills are to be displayed in person, in written form, and on the telephone.
- Proficiency in English is required (speak, read, write).
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Minimum of 2+ years experience selling and booking tours, activities, concierge services.
- 1+ years of experience in the timeshare industry with a track record of success in sales and/or marketing.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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