PT Communications Operator
At a glance
Mid-level Communications role at Efet. Las Vegas · part-time.
Pay not stated Communications salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Answer internal and external calls, handling guest questions and resolving issues promptly
- Explain hotel services and facilities clearly when callers need information
- Handle emergencies by recording complete details and passing them to the right parties
- Take and deliver messages accurately, using correct grammar and spelling
- Use computers, the PBX system, fax equipment, and email during daily work
What you bring
- You provide friendly, efficient telephone support while keeping guest service central
- You can communicate accurate information clearly during emergencies and routine requests
- You work dependably, adapt to changing needs, and act with urgency and ownership
Who this fits
This part-time, on-site Las Vegas role suits someone who is dependable, customer-focused, and comfortable handling calls, messages, and emergencies. You should be ready to use office and telephone systems while working accurately and efficiently.
From the employer
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
What will I be doing?
As a Telephone Operator, you would be responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
Provide information and demonstrate knowledge of all hotel facilities and services
Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations
Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
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