FT Communications Operator
At a glance
Mid-level Communications role at Efet. Las Vegas · full-time.
Pay not stated Communications salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Answer guest calls promptly and professionally, handling questions and service requests with a friendly tone
- Keep current on hotel services, amenities, and operating procedures so you can guide callers accurately
- Pass precise, detailed updates to the right teams when emergencies occur
- Operate the PBX, computer applications, and other communication technology during daily work
What you bring
- A guest-focused approach with warmth, professionalism, and prompt follow-through on calls
- Integrity, accountability, teamwork, and urgency in how you handle each interaction
Who this fits
This role suits someone who enjoys direct guest communication and can stay informed about hotel operations. You’ll work on-site in Las Vegas as a mid-level, full-time Communications Operator.
From the employer
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Communications Operator, you’re not just handling incoming telephone calls – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
- Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests
- Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations
- Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations
- Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
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