Communications Operator - Waldorf Astoria Beverly Hills
At a glance
Mid-level Communications role at Efet. Beverly Hills · full-time · no salary stated · we estimate $77,500–$133,500 across the United States.
Efet has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Answer guest calls promptly and professionally, using a friendly tone to handle questions and requests
- Keep current on hotel services, amenities and operations so you can give guests relevant information
- Pass clear, accurate details to the right teams during emergencies
- Use the PBX system and computer applications to support daily work
What you bring
- You bring a welcoming approach to guest conversations and handle each call with professionalism
- You act with integrity, take ownership of your work and respond with urgency
- You work as part of a team and support others through your communication
Who this fits
This on-site role in Beverly Hills suits someone who enjoys frequent guest contact and can stay composed while responding to requests or emergencies. It is part of the Front Office Team.
From the employer
As a leading hotel in the luxury market, Waldorf Astoria Beverly Hills is looking for a Communications Operator to join the Front Office Team at this beautiful property!
This Forbes 5-Star, AAA 5-Diamond hotel has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets. This includes a new Italian Tuscan Steakhouse, a rooftop restaurant, lobby lounge, and in-room dining.
At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Communications Operator, you’re not just handling incoming telephone calls – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
- Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests
- Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations
- Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations
- Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
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