Customer Experience Manager-Summer
At a glance
Manager-level Customer Success role at EF / Hult. Thornwood · temporary.
Pay not stated Customer Experience Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Welcome students and handle their questions, welfare needs, and concerns from students or parents
- Run weekly student evaluations and use EF's system to resolve student issues
- Keep student insurance and medical details current, and log approved campus check-outs
- Support school administration, respond to emergencies, and coordinate with Course Leaders on student experience
What you bring
- You are at least twenty-one and authorized to work in the country where the role is based
- You speak English fluently and bring strong communication and organizational skills
- You have customer-facing experience, preferably working with young people
Who this fits
This temporary summer role suits someone who enjoys direct student support and can take initiative in a busy campus setting. Housing is provided and required, and the role is based onsite in Thornwood. You’ll also manage a team of international staff.
From the employer
Role:Customer Experience Manager-Summer 2027
Compensation: $1,275 per week
(housing provided and required for the role)
*All applicants must be age 21 or older
Who we are:
EF is the world’s leading educational travel provider with over 55 years of experience. With our Language Travel Schools, we offer young learners the opportunity to spend 2 – 4 weeks in North America, improving their English language skills in a robust program while participating in a full-activity program of sports, discos, parties, excursions, and lots more!
Who You Are:
Are you passionate about travel and languages?
Do you believe that students studying abroad have the opportunity of a lifetime?
Are you dynamic, outgoing, and energetic?
If so, this role could be the one for you.
The Role
The Student Experience Manager is responsible for ensuring a quality experience for our international students. Your day may include celebrating student birthdays, completing administrative tasks, answering students' questions, or helping to decorate for campus events! You will manage and hold weekly student evaluations and address student concerns via our EF production system. You will also maintain a record of check-ins and check-outs of students as they visit family outside of campus.
Responsibilities
Welcome students to the EF school and ensure a high level of customer service and student satisfaction.
Answer student queries and helping with student welfare issues
Manage student and sales office cases, addressing student and parent concerns
Facilitate weekly student evaluations
Manage relevant records for students, such as insurance or medical records
Approve and record temporary student check-outs
Administrative support using the EF systems.
Respond to any problems and emergency situations should they arise.
Liaise with Course Leaders to enhance the overall student experience.
Work with the management team to increase staff satisfaction.
Preferred Qualifications
Experience in a customer-facing environment, ideally with young people.
Approachable and friendly with excellent interpersonal skills.
Capable of using your own initiative.
Have authorization to work in the country of employment.
Complete fluency in English.
Solid organizational and communication skills
Applicants must be age 21 or older
What will you take away?
After a summer of working as the Customer Experience Manager, you will leave having created truly amazing memories for your students and managed a team of international staff. You will expand your problem-solving skills by utilizing resources provided by EF and collaborating with staff from around the world. Your communication skills will be maximized to ensure a smooth experience for everyone.
Why you’ll love working here: Perks, Benefits, and more!
This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.
In addition, you can expect:
Work in a truly international environment
Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition.
The potential for future career opportunities with EF.
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