DMS Customer Success Manager
Miami Full-time Manager Customer Success
At a glance
Manager-level Customer Success role at Eeih. Miami · full-time · no salary stated · we estimate $85,000–$136,238 across the United States.
Estimated pay
Eeih has not published a salary for this role. The figure below is our estimate, not theirs.
$85,000 – $136,238
What the middle half of mid-level customer success roles in the United States paid, among postings that did state a salary.
Worked out from 730 postings that stated pay, median $108,500. Last updated Nov 10, 2026.
RoleCustomer Success
SeniorityManager
LocationMiami
EmploymentFull-time
PostedSep 2, 2022
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Build relationships with customers and connect regularly with key executives and stakeholders
- Coordinate internal teams to deliver services on time and improve each customer’s experience
- Handle emergency escalations as the customer contact, including major or critical incidents
- Track customer budgets and prepare account status updates for senior management
- Lead customer projects and check service quality against agreed service-level commitments
What you bring
- Hands-on background in project management, account management, and sales or upselling
- Strong relationship-building, communication, negotiation, and problem-solving ability
- You can coordinate tasks and resources while leading collaborative work across teams
- You bring strategic judgment, assertiveness, diplomacy, energy, and sustained focus
Who this fits
You’ll suit a customer-facing manager role that combines relationship ownership, project leadership, commercial conversations, and operational coordination. The job requires availability around the clock for emergencies and is based in Miami.
From the employer
General Profile
- A Customer Success Manager acts as a liaison between our Support Center and our customers and the different units in the organization. It’s one of the most important drivers of value from a customer’s perspective is the perception of the service provider’s services.
- It’s a key position, the role of Customer Success Manager is dedicated to monitoring customer satisfaction and understanding and relaying customer needs to the rest of the company’s staff. The CSM role is tethered between the service provider and the customer at strategic and tactical levels, ensuring that the company understands the business requirements of the customer and is able to provide services that meet these needs.
Responsibilities
- Customer Experience: CSM responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders. CSM will ensure the timely and successful delivery of our services according to customer needs and improve the entire customer experience.
- Crisis Management: Point of Contact for the escalation path during emergencies, critical or major incidents. 24/7 Availability.
- Operation Management: Coordination with key internal roles. Responsible for overseeing all customers’ budgets. Provide Accounts Status Reports to Upper Management.
- Business Delivery: Monitor quality of delivery levels ensuring high levels of attention to detail.
- Project Management: Leads projects related to the customers.
- Service Level Management: Monitor quality of services based on service-level agreements and take action when needed.
Required skills/experience
- Project Management
- Account Management
- Sales/Upselling.
- Task Coordination & Resource Planning
- Relationship-building
- Strategic thinking
- Assertiveness and diplomacy
- Energy and focus
- Strong communication skills
- Highly skilled negotiating and problem-solving skills
- Leadership skills
- Ability to be collaborative and to encourage collaboration
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Customer Success
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