Forward Deployed AI Engineer (New York)
At a glance
Mid-level Solutions & Sales Engineering role at Edra. New York · full-time · $200,000–$300,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Work with enterprise customers to uncover problems, test solutions, and take successful prototypes into production
- Guide customer work from initial discovery and solution planning through launch, adoption, and broader use
- Build LLM systems and agent workflows, including tools that update and maintain large knowledge bases
- Create evaluation, confidence, and escalation mechanisms to determine when agents act or ask a person
- Design scalable asynchronous orchestration, while extending the context-learning library with reusable capabilities
What you bring
- You have at least three years of professional experience
- You have built and launched complex LLM systems or autonomous agents, and can explain the engineering choices behind them
- You can discuss how a production system developed over time, from its first release onward
- You can work across research and production code, and handle unclear requirements with customer empathy and commercial judgment
Who this fits
This is a hands-on engineering role suited to someone who wants to build production AI systems while working directly with customers. You’ll make architecture choices and own outcomes rather than focus only on research. The role is based in New York and requires working in the office five days a week.
From the employer
About Edra
Edra is solving one of the hardest problems in enterprise AI: AI models are generic but company processes are specific. We build AI agents that learn how processes actually run, and then run their operations.
We're a Series A startup, backed by Sequoia and other leading VC firms, led by Co-Founders who created and led Forward Deployed AI Engineering at Palantir, and we're growing our team in New York and London. We're a deeply technical team of engineers, AI researchers, and strategists with a high bar for talent and a shared belief that exceptional people are the foundation of everything great we'll build.
The Role
We're building a learning system that teaches AI agents how enterprises actually work. Our system ingests knowledge bases, conversations, tickets, and system logs, then produces written instructions that agents can execute–with confidence scoring to know when to automate and when to seek human input.
We're looking for Forward Deployed AI Engineers who have built complex, production LLM-based systems, and want to work directly with our enterprise customers. Whether you've scaled LLM workflows handling millions of requests, built multi-agent systems in production, or designed evaluation frameworks for enterprise deployments, we want people who bring intensity and self-direction to their craft.
You’ll own the full technical journey: understanding how an operation works, identifying the right problem, designing and building the solution, shipping it to production, driving adoption, and expanding its impact. This is an engineering role: you’ll write production code, make architectural decisions, build agentic systems, and take responsibility for the outcome.
What You'll Do
Work directly with enterprise customers to identify new problems, prototype solutions, and ship them to production
Own customer engagements from discovery and solution design through production, adoption, and expansion.
Design and implement LLM-powered systems and agentic workflows from concept to production
Use and extend our core context-learning library to solve customer problems, contributing reusable capabilities and lessons back into the platform.
Build agentic features for knowledge management–think agents that can edit, update, and maintain large knowledge bases autonomously
Build reliability and confidence systems–evaluation frameworks, confidence scoring, and logic for when to automate vs. when to escalate to a human
Architect async, scalable systems that handle complex AI orchestration
What We’re Looking For
You've built complex, production LLM-based systems with real depth–something with multiple layers of engineering decisions you can walk through in detail
You've shipped something meaningful to production and can explain how it evolved
You're excited by open-ended problems where the solution might not exist yet
You have experience with (or strong interest in) how systems learn and improve over time: human-in-the-loop feedback, prompt optimization and context engineering
You have experience building agents and autonomous systems
You can navigate between research papers and production code with equal comfort
You bring customer empathy and commercial judgment, and remain effective when requirements, data, or expectations are unclear.
You're a strong communicator who can clearly explain your work to teammates and customers
You have 3+ years of professional experience
Don’t meet all of the above traits? We’d still love to hear from you. We’re looking for exceptional people with unique skills and interests, and we know that great people have different backgrounds and skillsets.
Learn More About Edra
Compensation & Benefits
Edra offers generous compensation and benefits in both New York & London:
Competitive base salary & meaningful equity
Top tier health, dental, & vision plans:
Top plans with 100% premium coverage in the US (and a One Medical membership)
Private medical & dental coverage in the UK
Flexible paid time off
Lunch provided in office most days, snacks & drinks too
A stipend to set up your workspace
A Few Details
We work together in person five days a week from our offices New York and London.
Edra is an equal opportunity employer and we encourage applications from individuals of all backgrounds. Edra does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other legally protected characteristic.
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