Business Development Manager (Service Business) - Tokyo
At a glance
Mid-level Business Development role at Edel. Tokyo · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Build pipeline and lead pre-sales for advanced and professional services with new clients
- Drive retention and upsell work across products and services tied to customer contracts
- Grow revenue and profit in assigned accounts while developing executive-level client relationships
- Present solutions, review accounts, and shape plans around changing customer requirements
- Coordinate implementation approvals, service reviews, satisfaction checks, and escalations through resolution
What you bring
- More than ten years in the IT industry, including work for a global company
- More than eight years in sales with experience managing a funnel
- A bachelor’s degree and a record of generating services revenue
- Client relationship management, strategy development, and escalation leadership experience
- Fluent written and spoken English, plus networking and security solutions knowledge
Who this fits
You’ll suit a senior service-business seller who can work with sales, services, marketing, and SE teams. The role is based in Tokyo, Japan, and involves communication with a global team. You’ll need to develop new services, commercialize them, and manage customer issues through restoration.
From the employer
Location: Japan (Tokyo)
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Business Development Manager to contribute to the success of our rapidly growing business.
You would act as the Business Development Manager for Service Business.
As a Business Development Manager (Service Business), you will:
- Direct the pre-sales for advanced service and Professional service to net new clients by generating pipeline.
- Lead and coordinate all client retention and upsell activities for various products/services associated with the contract.
- Align service plans and revenue with objectives, market trends, and in displacement of competitive service offerings.
- Act independently or with sales channels assessing customer requirements, makes presentations to customers, and develops customer account reviews in order to establish Fortinet as a strategic partner.
- Maintain & grow the revenue and profit for assigned accounts.
- Develop a strong relationship with client executives up to the manager of Operations level.
- Help develop plans & strategies that anticipate client’s evolving business requirements.
- Support Sales leadership by bringing executive alignment to significant issues with the customer.
- Escalate support issues and own the issues to resolution/restoration.
- Monitor, measure and improve overall customer satisfaction through process improvement, resources improvement and other steps, either directly or through escalation.
- Engage with account managers and implementation teams in developing, reviewing & finalizing the implementation plans for new projects, and achieving approval for opportunities.
- Conduct and participate in readiness reviews, services reviews & satisfaction reviews.
We Are Looking For:
An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:
- More than 10-years IT industry experience for global company.
- More than 8-years sales experience having funnel management.
- Requires Bachelor’s degree with solid track record in generating services revenue and sales.
- Proven experience in managing client relationships, developing strategies and facilitating escalations.
- Sound knowledge of Networking and Security solutions, preferably utilizing Fortinet or similar products and services.
- Communication and negotiation experience with cross functional team such as Services, Marketing and SE team.
- Fluent in written and spoken English to communicate with global team.
- Ability to take on the challenge of developing new services and commercializing them.
Why Join Us:
At Fortinet, we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.
We will only notify shortlisted candidates.
Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the Agency free of any related fees/charges.
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