Customer Success Manager
At a glance
Manager-level Customer Success role at Easygenerator. Dubai · full-time.
Pay not stated Customer Success Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Run a portfolio of customer accounts, working to strengthen satisfaction, renewals and account growth
- Build trusted stakeholder relationships and guide customers toward their business goals
- Review account health, spot emerging risks and coordinate plans with customers to address them
- Lead customer check-ins, business reviews and strategic conversations
- Shape tailored success plans and share customer feedback with Product to inform its roadmap
What you bring
- A bachelor's degree or a more advanced qualification
- Two to three years in customer success or key account management
- Strong spoken and written English, with the ability to lead customer conversations and listen well
- Commercial judgment and a customer-focused approach to uncovering needs and negotiating outcomes
Who this fits
This role suits someone who can balance customer advocacy with commercial goals, and is comfortable leading account conversations. It is a full-time, hybrid position in Dubai.
From the employer
As a Customer Success Manager at Easygenerator, you work in an international environment, partnering with global brands to help them achieve their learning and business goals. You build strong relationships with key stakeholders, develop and execute customer success plans, monitor account health, proactively address risks, and drive customer satisfaction, long-term retention, and growth.
What you will be doing
Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.
Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.
Objectively assess account health scores and proactively take action to improve them.
Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.
Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.
Develop and execute strategic success plans tailored to each customer's objectives, supporting retention and unlocking expansion and upsell opportunities.
Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions.
What you will bring
A bachelor's degree or higher.
2–3 years of Customer Success or key account management experience
Excellent written and spoken English, with the ability to communicate clearly and lead conversations while knowing when to listen.
A commercial mindset and passion for negotiating strong outcomes for both customers and internal stakeholders.
A customer-oriented approach, with the ability to identify the real need behind a request.
Nice to have
A passion for HR tech and familiarity with the latest trends in the space.
Ready to Join Us?
If you're passionate about building trusted customer relationships and helping teams unlock the value of learning, we'd love to hear from you. Apply today!
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