Customer Success Specialist
At a glance
Mid-level Customer Success role at EarthCam. Upper Saddle River · full-time.
In listing
growthroles summary, based on the employer's posting.
What you'll do
- Guide assigned customers from initial onboarding through renewal, keeping engagement active throughout
- Reach customers by phone, email, and virtual meetings to encourage product use and follow up consistently
- Watch account health, flag early churn signals, and coordinate solutions with internal teams
- Keep CRM account details current while meeting team KPIs and supporting renewal or expansion discussions
What you bring
- At least two years in customer success, account management, or another client-facing position
- Experience overseeing several customer accounts at the same time
- Strong written and phone communication, with confidence leading customer conversations
- Comfort working with CRM and ticketing systems; SaaS platform experience is preferred
Who this fits
You’ll suit this role if you are proactive, organized, and comfortable initiating customer contact instead of waiting for requests. The work calls for calm problem-solving, careful follow-through, and independent ownership within a team setting. It is an onsite, full-time position in Upper Saddle River, United States.
From the employer
Who We Are
EarthCam is a global leader in webcam technology that gives construction teams real-time visibility into their jobsites—anytime, anywhere. Our solutions support project monitoring, documentation, promotion, and jobsite security across construction projects worldwide.
Our platform delivers live video, time-lapse recordings, progress tracking, and site security, powered by smart AI tools that turn visual data into useful insights for better decision-making. Since creating the first construction webcam in 1996, EarthCam has been trusted on major projects like One World Trade Center, SoFi Stadium, and the Panama Canal Expansion, and integrates with tools such as Procore, Autodesk, and Bentley.
We’re a collaborative, hands-on team that builds our technology in-house and works closely across departments to solve real problems for real users.
Job Description
EarthCam is seeking a Customer Success Specialist to manage and support assigned customer accounts. This role focuses on driving customer satisfaction, product adoption, retention, and growth within existing accounts.
The position requires proactive outreach, structured follow-up, and the ability to identify opportunities for expansion. This is not a passive support role — it requires initiative, accountability, and consistent customer engagement.
Responsibilities
- Manage assigned customer accounts from onboarding through renewal
- Conduct proactive outreach via phone, email, and virtual meetings
- Drive product adoption and ensure customers are using key features
- Monitor account health and escalate churn risks early
- Respond to customer inquiries and coordinate issue resolution
- Work closely with Sales, Technical Support, and Product teams
- Maintain accurate CRM documentation and account records
- Follow established processes and meet team KPIs
- Support renewal and expansion conversations
- Participate in ongoing product and process training
Requirements
Who You Are
- A clear and professional communicator who is comfortable leading customer conversations
- Proactive and organized in managing follow-ups and account activity
- Comfortable conducting outreach rather than waiting for inbound requests
- Solutions-oriented and calm when addressing customer concerns
- Detail-oriented and accountable for results
- Able to manage multiple accounts simultaneously
- Team-oriented but capable of working independently
Qualifications
- 2+ years in Customer Success, Account Management, or a client-facing role
- Experience managing multiple accounts simultaneously
- Strong phone and written communication skills
- Experience working with SaaS platforms preferred
- Comfortable using CRM systems and ticketing tools
- Bachelor’s degree preferred
Benefits
What We Offer
At EarthCam, we believe great work starts with feeling supported, valued, and inspired. We offer a competitive compensation package and a people-first environment where innovation, growth, and collaboration thrive.
Our benefits include:
- Salary starting at $55,000 annually and performance-based bonuses
- 100% company-paid health insurance (single coverage)
- Dental and Vision insurance
- 401(k) plan with generous company matching
- Paid time off plus paid holidays
- Complimentary breakfasts, lunches, and snacks
- Team events, BBQs, and our annual company Olympics
We’re proud to foster an energetic, entrepreneurial workplace where your ideas matter and your career can grow.
Recruitment Fraud Disclaimer
EarthCam is committed to maintaining a transparent and secure recruitment process. EarthCam communicates with candidates exclusively using EarthCam email addresses and extends job offers solely by telephone. For more information about the EarthCam recruitment process and avoiding fraudulent job offers, please click here.
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