Customer Success Manager (Enterprise SaaS)
At a glance
Manager-level Customer Success role at DTiQ. Remote, United States · full-time · no salary stated · we estimate $85,000–$135,000 across the United States.
DTiQ has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Build lasting relationships with large enterprise accounts, keeping customers satisfied and on track for continued success
- Plan and run business reviews with key customer stakeholders each quarter
- Coordinate with product, sales and support colleagues, including teammates based in the US
- Find ways to broaden account relationships, increase use of the product and support retention
- Bring customer feedback to internal teams and follow through on service issues
What you bring
- At least five years in customer success, account management or another client-facing role
- You have managed enterprise SaaS accounts and can lead business reviews that keep customers engaged
- Restaurant or hospitality experience, with QSR experience as an advantage
- You communicate clearly, stay organized and take ownership of customer follow-through
Who this fits
This remote US role suits someone who has worked with enterprise SaaS customers and understands restaurant operations. You’ll work across teams and serve as the customer advocate.
From the employer
About DTIQ Technologies, Inc
DTiQ is the world's leading provider of intelligent video-based surveillance and loss prevention services. With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Burger King, KFC, and McDonald's to name a few. If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We're always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
We’re looking for a highly skilled and detail-oriented Customer Success Manager to build strong customer relationships, drive product adoption and help customers realize measurable value from our SaaS solutions. The ideal candidate brings experience managing customer relationship in a SaaS environment, along with a strong understanding of quick-serve restaurants (QSR) or the broader restaurant industry. An understanding of the realities of restaurant operations, from front-of-house and back-of-house workflows to labor efficiency, transaction management and guest experience will enable you to connect with customers, understand their challenges and demonstrate how our solutions can make a meaningful impact on their business. In this role you will proactively drive engagement, identify opportunities to expand product utilization and partner cross functionally to resolve issues and improve customer experience.
What You’ll Do
· Manage and grow relationships with large enterprise customers, ensuring long-term success and satisfaction
· Lead and organize Quarterly Business Reviews (QBRs) with key stakeholders
· Partner cross-functionally with Product, Sales, and Support teams (including US-based colleagues)
· Identify opportunities for account growth, expansion, and increased product adoption
· Act as the voice of the customer and advocate for improvements with internal teams
· Deliver a high standard of service with strong attention to detail and follow-through
· Contribute to the overall relationship with assigned clients, which includes Increasing adoption,
ensuring retention, and satisfaction
What We’re Looking For
· 5+ years of experience in Customer Success, Account Management, or a similar client-facing role
· Restaurant or Hospitality experience, QSR experience a plus
· Proven experience managing enterprise-level SaaS accounts
· Strong background in SaaS environments, ideally in companies with $25M+ ARR
· Demonstrated ability to lead QBRs and drive customer engagement strategies
· Excellent Communication skills
· Highly organized with exceptional attention to detail
· Proactive, with a strong sense of ownership and urgency
· Collaborative team player who thrives in fast-paced, remote environments
Why Join Us
· Work directly with a global, high-growth SaaS company
· Remote-first culture with flexible working arrangements
· Opportunities for career growth and exposure to international clients
· Be part of a supportive, respectful, and high-performing team
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