Operational Key Account Manager, APAC Commercial

Job Responsibilities:

• Drive and manage the quality, KPI result and service delivery of assigned Key Accounts.
• Drive process standardization and optimization to improve performance and minimize customer specific processes.
• Drive continuous improvement and optimization initiatives.
• Retention of assigned key accounts.
• Support all aspects of the account relationship as a primary point of contact for customer.
• Proactively work within the Commercial organisation to constantly assess changes to the business and impact to DSV’s growth and profitability in the current volatile and uncertain market.
• Help identify all potential risks and develop mitigation plan.
• Identify and implement Continuous Improvement initiatives.
• Maintain and grow margins (preparation of rates, oversee operating costs)
• Work closely with Operations to deliver high level of service to customers.
• Effectively manage any issues that arise.
• Develop relevant internal and external metrics to measure performance.
• Proactively manage and monitor customer KPI’s through data quality processes.
• Become a part of an account focused cross-functional team that proactively participates in the account planning, sales support & delivery process.
• Work closely with regional commercial owner to support account development and business growth.
• Support spot quotes and tender success through effective engagement with customer, product, operations and tender desk.
• New business implementation for assigned accounts.
• Build strong connection with customers’ key stakeholders in the region.
• Support and help manage cross-functional teams through influence and persuasion.
• Collaborate closely with regional and country colleagues to coordinate account activities.
• Provide proper guidance to operations and account management teams in country.
• Assist in the resolution of difficult issues through effective negotiation tactics.
• Support communication strategy within account teams.
• Maintain high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction.

Qualifications:

• Bachelor’s degree or higher in Business, Freight Forwarding, Logistics, or a related discipline.
• Minimum of 8 years of operational experience within a global freight forwarding or logistics company.
• Strong exposure to key account management, regional operations, and customer-facing roles is preferred.
• Self-motivated with the ability to work independently and use initiative with minimal supervision.
• Strong time management and multitasking skills, able to meet deadlines in a fast-paced environment.
• Proven project management capabilities for cross-functional initiatives.
• Strong business acumen, including financial analysis, problem-solving, and sound judgment in complex scenarios.
• Ability to identify operational, commercial, or customer-related issues and recommend practical solutions.
• Continuous improvement mindset with the ability to review, refine, and optimize processes.
• Ability to identify synergies and integration opportunities across regions and functions.

Job Responsibilities:

• Drive and manage the quality, KPI result and service delivery of assigned Key Accounts.
• Drive process standardization and optimization to improve performance and minimize customer specific processes.
• Drive continuous improvement and optimization initiatives.
• Retention of assigned key accounts.
• Support all aspects of the account relationship as a primary point of contact for customer.
• Proactively work within the Commercial organisation to constantly assess changes to the business and impact to DSV’s growth and profitability in the current volatile and uncertain market.
• Help identify all potential risks and develop mitigation plan.
• Identify and implement Continuous Improvement initiatives.
• Maintain and grow margins (preparation of rates, oversee operating costs)
• Work closely with Operations to deliver high level of service to customers.
• Effectively manage any issues that arise.
• Develop relevant internal and external metrics to measure performance.
• Proactively manage and monitor customer KPI’s through data quality processes.
• Become a part of an account focused cross-functional team that proactively participates in the account planning, sales support & delivery process.
• Work closely with regional commercial owner to support account development and business growth.
• Support spot quotes and tender success through effective engagement with customer, product, operations and tender desk.
• New business implementation for assigned accounts.
• Build strong connection with customers’ key stakeholders in the region.
• Support and help manage cross-functional teams through influence and persuasion.
• Collaborate closely with regional and country colleagues to coordinate account activities.
• Provide proper guidance to operations and account management teams in country.
• Assist in the resolution of difficult issues through effective negotiation tactics.
• Support communication strategy within account teams.
• Maintain high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction.

Qualifications:

• Bachelor’s degree or higher in Business, Freight Forwarding, Logistics, or a related discipline.
• Minimum of 8 years of operational experience within a global freight forwarding or logistics company.
• Strong exposure to key account management, regional operations, and customer-facing roles is preferred.
• Self-motivated with the ability to work independently and use initiative with minimal supervision.
• Strong time management and multitasking skills, able to meet deadlines in a fast-paced environment.
• Proven project management capabilities for cross-functional initiatives.
• Strong business acumen, including financial analysis, problem-solving, and sound judgment in complex scenarios.
• Ability to identify operational, commercial, or customer-related issues and recommend practical solutions.
• Continuous improvement mindset with the ability to review, refine, and optimize processes.
• Ability to identify synergies and integration opportunities across regions and functions.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.