Key Account Manager - Warehousing

Job Req Number: 131566
Time Type: Full Time

Move forward as Key Account Manager (Contract Logistics) at DSV in Oevel.

You get it done

As a Key Account Manager in Oevel, you are part of the commercial organization within DSV Contract Logistics.
You build and grow long-term customer relationships in warehousing and contract logistics, combining a strong customer focus with commercial skills.
Your focus goes beyond day-to-day operations: you engage senior stakeholders in strategic discussions and translate customer ambitions into opportunities for growth. You connect your Customer with our Warehouse, Customer Service and Transport teams to deliver high-quality logistics solutions.
You help align customer requirements, commercial opportunities and operational teams as the project develops.

Tasks:

• You understand your customers’ strategy and challenges, engage senior stakeholders in high-level discussions and translate long-term priorities into clear account plans;
• You grow existing accounts by identifying additional warehousing and contract logistics services that create customer value, and support the related projects;
• You are the first point of escalation for your customer for issues in the operations DSV manages for them;
• You ensure your are top of mind of your customer when they need additional logistics services
• You ensure timely and correct reporting, KPI follow up and invoicing;
• You have experience and interest in warehouse operations, transportation, customer service, customs and all other aspects of the logistics flows for your customer;
• You monitor the Customer Satisfaction Survey, supervise and complete corresponding action plans together with the internal and external stakeholders;
• You are closely connected to the both your customer and the DSV warehouse operations team and are frequently present in your customer’s offices (if applicable) and the DSV warehouse and customer service office
• You are also closely connected to the other DSV divisions (Road, Air & Sea) if they perform services to your clients or to other carriers or partners of your customer to ensure smooth collaboration;
• You are present in all monthly business reviews, you co-organize quarterly business reviews and you organize annual business reviews with your customer.

We are DSV, we grow

DSV is the world’s largest transport and logistics company, with more than 150,000 colleagues in over 90 countries.
Every day, we keep supply chains running and move millions of shipments on time by road, air, sea, and rail.

Our mission is simple: keep supply chains flowing in a reliable and efficient way.
We focus on operational excellence and continuously improve our services.
At the same time, we aim for sustainable growth, taking care of people, the environment, and society.

At DSV, we embrace progress. We take initiative, find better ways to get things done, and work together as one global team.
Together, we innovate and digitalize the logistics of tomorrow.
From nine truck drivers to the world leader in logistics in less than 50 years, at DSV you will keep growing and play in a different league.

You bring

• You bring at least 5-10 years of Key Account Management experience in a third-party logistics (3PL) environment, with a focus on warehousing and contract logistics;
• You combine a strong customer focus with commercial skills: you nurture existing relationships, identify growth opportunities and communicate confidently with senior stakeholders;
• You are a strategic thinker with strong analytical skills, able to turn customer data and operational insights into long-term improvements and commercial opportunities;
• You are stress-resistant and can work independently;
• You have an open and creative mind, and a continuous improvement mentality.
• You can easily adapt to changing circumstances and have a great sense of responsibility
• You express yourself fluently in English and Dutch. Other languages can be a nice plus.

You get

Working for DSV means working for the leading global logistics company.
DSV is entrepreneurial and wants to grow with its customers. That is why we are looking for people who support this vision.
Besides a challenging job in an international environment, we also offer:

• A challenging work environment with plenty of opportunities for further professional growth and development.
• A direct and open corporate culture (Danish company).
• Fix contract with a nice package of fringe benefits like company car, charging pass, laptop, mobile phone with subscription, bonus, flexible working hours, 8 euros of meal vouchers, eco vouchers, group & hospitalization insurance, 29 days of holiday)

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV