Global Account Director, Technology

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Dallas-Fort Worth Int Apt, Grapevine, Esters Blvd

Division: Air & Sea
Job Posting Title: Global Account Director, Technology
Time Type: Full Time

Shape the Future of Global Supply Chains

DSV is seeking an accomplished Global Account Director (GAD) to lead and grow strategic Platinum and Gold customer relationships across our global organization. This is a high-impact commercial leadership role responsible for increasing share of wallet, driving profitable growth, and positioning DSV as a trusted strategic partner to some of the world’s largest companies.

The Global Account Director will develop and execute comprehensive account strategies, lead complex commercial engagements and negotiations, and identify opportunities to expand DSV’s integrated logistics solutions across divisions and regions. Acting as the primary day-to-day commercial leader for the account, the GAD will build trusted relationships with senior customer stakeholders while coordinating cross-functional teams to deliver measurable business value.

The ideal candidate combines deep logistics and supply chain expertise with strong commercial acumen and executive presence. You will engage C-suite leaders across Finance, Operations, Procurement, and Supply Chain to understand business priorities, shape transformational solutions, and demonstrate how logistics can improve financial performance, resilience, sustainability, and long-term enterprise value.

This role is ideal for a strategic, commercially driven leader who thrives in complex global environments and can turn customer insight into growth, innovation, and long-term partnerships.

Key tasks / responsibilities

Financial

• Gross Profit responsibility for a Platinum and/or Gold account (maintain and develop account)

Strategic

• Develop and execute the global account strategy and account plan
• Leverage vertical knowledge, industry insights and data to shape customer direction and value propositions

Customer Relationship Building

• Build long-term trusted relationships with internal and external stakeholders
• Commercial single point of contact for the account on a day-to-day basis
• Actively search and identify opportunities within account, and engage colleagues to further grow the account
• Leads contract- and tender negotiations with customer stakeholders
• Act as central escalation point for commercial, operational and contractual issues (including Days Sales Outstanding (DSO) and Accounts Receivable (AR))

Operational

• Pursue and share insights from accounts in industry with similar supply chains
• Identify and resolve operational challenges of importance to customer in collaboration with the divisions
• Define and agree on goals and KPI’s for the logistics activities to match customer needs
• Motivate and drive strategic improvement projects

DSV Collaboration

• Drive coordination with executive, tender and operational teams across divisions
• Lead the account team and support Account Executive in steering the account team
• Drive pipeline management incl. collection and maintenance of opportunities and awards (e.g., in CRM)

Professional competences

Sales Proficiency

• Skilled in driving strategic account growth through consultative, value-based negotiation
• Expert in global account management and execution of strategic customer lifecyle management
• Capable of influencing senior stakeholders and steering complex end-to-end commercial engagements
• Mastering contract negotiations / renegotiation, and educated in the DSV legal policies

Customer Relationship Management

• Builds and sustains executive relationships and navigates cross-cultural dynamics to secure long-term partnerships and align customer and internal priorities
• Acts as the primary commercial contact across global business functions and locations

Product and Service Knowledge

• Strong command of DSV's integrated logistics offerings and the translation into customer-specific solutions
• Advises on scalable, customized logistics strategies aligned with customer needs and business objectives
• In-depth knowledge of DSV's logistics services across all divisions including regional strengths

Pipeline, CRM & Market Insights

• Uses CRM and performance dashboards to drive opportunity visibility, forecasting, and pipeline conversion
• Applies industry trends, vertical insights, and customer-specific intelligence to shape strategy
• Identifies emerging needs and proactively shares data-driven recommendations for account development
• Represents DSV a thought leader in the respective subvertical

Personal qualifications

• Visionary and commercially strategic with an ability to shape long-term growth roadmaps
• Trusted advisor with strong executive presence and the ability to influence at C-suite level
• Cross-cultural team leader who fosters collaboration and aligns global stakeholders
• Composed and outcome-focused, navigating pressure with structured problem-solving
• Resilient and agile in managing ambiguity and evolving customer landscapes

Supply chain & business acumen

Knowledge

• Understands corporate finance principles: drivers of enterprise value, valuation multiples, capital efficiency, and market expectations.
• Mastery of supply chain finance: how logistics and inventory management influence working capital, and how trade finance and terms of delivery affect liquidity.
• Deep awareness of how supply chain design supports investor narratives (e.g., ESG [Environmental, Social, and Governance] compliance, resilience, sustainability, and scalability).

Application

• Leads C-level workshops focused on long-term logistics transformation and value realization.
• Partners with Chief Financial Officers (CFOs), Finance Directors and Regional EVP's as well as with Chief Operating Officers (COOs) and Product Supply / Supply Chain leads to integrate logistics insights into business planning and financial reporting.
• Shapes long-term agreements or joint business plans (JBPs) based on mutual growth, financial impact, and strategic alignment.

For this position, the expected base pay range is $150,000.00 – $180,000.00 annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV