Global Account Director
At a glance
Leadership Account Management role at DSV. Itasca · $120,000–$150,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide account management across regions, coordinating a shared plan for each assigned global customer
- Create and carry out account plans aimed at revenue and profitability goals
- Find ways to broaden services and grow business within your assigned accounts
- Bring internal teams together to resolve customer problems quickly and maintain strong operations
- Lead client and management reviews, while running account planning sessions with your team
What you bring
- A bachelor's degree in business, logistics, or a related discipline is required
- At least ten years in transportation and logistics sales or account management
- Proven experience handling global accounts and building account strategies
- Background working within a multinational corporation
- Fluent English plus working knowledge of Microsoft Office
Who this fits
You’ll suit a director-level account leader who can manage global customer relationships, guide account managers, and work across regions. The role is based in Itasca, can report to any DSV USA office, and requires English fluency. It is a people-management position reporting to the Vice President of Sales.
From the employer
DSV – Global Transport and Logistics
At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.
Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.
As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.
Visit dsv.com and follow us on LinkedIn and Facebook.
Location: USA - Itasca, N Arlington Heights Rd
Division: Air & Sea
Job Posting Title: Global Account Director
Time Type: Full Time
Summary
The Global Account Director will be responsible for managing and growing a portfolio of key global accounts in the transportation and logistics industry. They will be accountable for driving revenue growth, developing and executing account strategies, ensuring customer satisfaction, and leading a team of account managers. The Global Account Director will report to the Vice President of Sales.
Duties and Responsibilities
- Lead global alignment of the account management structure for a specific account portfolio, across multiple regions, communicate and coordinate the global strategy for each account
- Develop and execute account strategies to achieve revenue and profitability targets
- Build and maintain strong relationships with key stakeholders at assigned global accounts
- Identify opportunities to expand services and increase revenue within assigned accounts
- Collaborate with internal teams to ensure operational excellence and timely resolution of customer issues
- Prepare and present business reviews and performance reports to clients and DSV management
- Conduct regular account planning and review meetings with the team
- Ensure customer satisfaction through effective communication, responsiveness, and issue resolution
Educational background / Work experience
- Bachelor's degree in business, logistics, or a related field is required
- Master's degree in business or a related field is preferred
- Minimum of 10 years of experience in sales or account management in the transportation and logistics industry
- Experience managing global accounts and developing account strategies is required
- Experience working in a multinational corporation is required
- Strong business acumen and strategic thinking skills
- Excellent communication and interpersonal skills
- Ability to build and maintain strong customer relationships
- Strong leadership and team management skills
- Proficiency in data analysis and reporting
- Ability to work in a fast-paced, dynamic environment
Language skills
- Fluency in English is required
- Proficiency in other languages is a plus
Computer Literacy
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) is required
- Experience with CRM software (e.g. Salesforce) is preferred.
At Will Employment
DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.
For this position, the expected base pay is: $120,000 - $150,000 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations. This position can report to office at any of our DSV USA locations.
DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers generous paid time off, paid holidays, and additional floating holidays.
DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.
Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
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