Brand Ambassador

Diptyque Open · verified Sep 10, 2026

Vancouver Full-time Mid-level Brand Marketing

Mid-level Brand Marketing role at Diptyque. Vancouver · full-time.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Represent Diptyque while delivering polished, informed customer interactions
Guide shoppers through products, ingredients, brand history, and distinctive benefits
Reach personal and team sales goals through consultation and additional selling
Keep displays aligned with brand standards and support stock organization and transactions
Share customer feedback, join events and training, and build lasting loyalty

What you bring

Luxury retail, sales, or customer service experience, ideally in beauty, fragrance, or home goods
Strong communication skills and confidence connecting with varied customers
Enthusiasm for luxury products and familiarity with Diptyque’s visual identity
Flexible availability for weekends, evenings, holidays, and extended periods on your feet
English proficiency, polished presentation, and a high school diploma or equivalent

Who this fits

You’ll suit a customer-facing retail role in Vancouver where service, product storytelling, and sales are central. You need to handle standing for long periods and lifting products. Extra language skills and a college degree are preferred, not required.

From the employer

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

As a Brand Ambassador for Diptyque Distribution LLC., you will be the face of our luxury fragrance and home goods brand, embodying its elegance and storytelling. You will passionately engage with customers, share the unique narrative of Diptyque products, and drive sales through exceptional service and brand expertise.

Job Responsibilities**

* Represent Diptyque with professionalism and enthusiasm, consistently reflecting the brand's sophisticated image and values.
* Actively engage with customers, providing personalized consultations and an immersive brand experience.
* Educate customers on Diptyque's product range, ingredients, history, and unique selling propositions.
* Achieve individual and team sales targets through proactive customer interaction and upselling/cross-selling techniques.
* Maintain pristine visual merchandising standards, ensuring products are displayed attractively and according to brand guidelines.
* Assist with inventory management, including receiving, stocking, and organizing products.
* Process sales transactions accurately and efficiently using POS systems.
* Gather customer feedback and market insights, communicating them effectively to management.
* Participate in special events, promotions, and training sessions as required.
* Build and maintain strong customer relationships to foster brand loyalty.

* Any other tasks as assigned from time to time by any manager

Job Qualifications**

* Proven experience in a luxury retail, sales, or customer service environment, preferably in beauty, fragrance, or home goods.
* Exceptional interpersonal and communication skills, with a natural ability to connect with diverse clientele.
* A genuine passion for luxury products and an understanding of the Diptyque brand aesthetic.
* Strong sales acumen and a results-oriented mindset.
* Ability to work flexible hours, including weekends, evenings, and holidays, as retail demands.
* Excellent presentation and grooming standards, reflecting the luxury nature of the brand.
* Proficiency in English; additional language skills are a plus.
* High school diploma or equivalent; a college degree is preferred.
* Ability to stand for extended periods and lift up to 20 pounds.

Diptyque is committed to diversity in all its forms and considers each application carefully

Diptyque is committed to diversity in all its forms and considers each application carefully.